LOUIS MCDOWELL
Gallatin
Summary
Experienced with client relations, negotiation, and conflict resolution. Utilizes strategic thinking to navigate complex agreements and secure beneficial outcomes. Track record of maintaining strong working relationships and adapting to dynamic environments.
Overview
5
5
years of professional experience
Work History
Nissan Consumer Affairs Agent
Kelly Services
02.2024 - Current
- Maintained a professional, friendly demeanor with customers at all times
- Established knowledge of protocols, answering customer inquiries, and reducing wait times
- Efficiently resolved customer call complaints within 24 hours
Inside Sales Representative
Glass America
07.2022 - 02.2024
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Customer Service Rep
ICEE
01.2022 - 07.2022
- Input work order details from customers into an internal call entry program for scheduling
- Inputs technician completion details into various customer web portals to report the service calls as completed
- Provided updates on existing service calls to the customer as updates are available
Merchandiser
Pepsi
06.2021 - 01.2022
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location.
- Verified products appeared at correct locations in proper quantities.
Dick’s Sporting Goods
Cashier
05.2020 - 01.2021
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
Education
B.S - Business Administration, Marketing
Middle Tennessee State University
Murfreesboro, TN08.2021
Skills
- Excel
- Microsoft Office
- Customer Interaction
- Strategic Planning
- Problem Solving
- Customer service and care
Accomplishments
• Omega Psi Phi Fraternity, Incorporated
● Alpha Kappa Psi Business Fraternity
● The Collegiate 100 Black Men
Timeline
Nissan Consumer Affairs Agent
Kelly Services
02.2024 - Current
Inside Sales Representative
Glass America
07.2022 - 02.2024
Customer Service Rep
ICEE
01.2022 - 07.2022
Merchandiser
Pepsi
06.2021 - 01.2022
Dick’s Sporting Goods
Cashier
05.2020 - 01.2021
B.S - Business Administration, Marketing
Middle Tennessee State University
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