Loza Yohannes
Antioch
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Cracker Barrel
02.2024 - 08.2025
- Delivered exceptional customer service, enhancing guest satisfaction and retention.
- Developed and implemented a personal strategy for upselling. which impletemted a personal strategy for upselling, which successfully boosted revenue.
- Worked with the POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
Cashier
Pyramid Cafe
09.2023 - 01.2024
- Operated the cash register, handled payments, and gave correct change.
- Provided friendly customer service and answered questions about menu items.
- Restocked drinks, snacks, and supplies to keep the café organized and ready.
Grill Cook
Nashville Shores
05.2023 - 09.2023
- Maintained the cleanliness of grill equipment and the surrounding work area, adhering to safety regulations.
- Implemented time-saving techniques during peak hours to improve overall kitchen workflow.
- Developed daily specials using fresh, seasonal ingredients to provide variety for customers.
Cashier
Zaxbys
04.2022 - 05.2023
- Took drive-thru and to-go orders clearly and accurately.
- Helped on the grill when needed, preparing food safely and quickly.
- Provided fast, friendly customer service at the window.
Education
High School Diploma -
Stem Prep High School
Nashville, TNHigh School Diploma -
Antioch High School
Antioch, TNBBA - Accounting
Nashville State Community College
Nashville, TN05-2027
Skills
- Hospitality service expertise
- Safe food handling
- High volume dining
- Alcohol Server Permit
- POS system operation
- Customer service
- Dining customer service
- Effective customer upselling
Certification
ABC Permit
Timeline
Server
Cracker Barrel
02.2024 - 08.2025
Cashier
Pyramid Cafe
09.2023 - 01.2024
Grill Cook
Nashville Shores
05.2023 - 09.2023
Cashier
Zaxbys
04.2022 - 05.2023
High School Diploma -
Stem Prep High School
High School Diploma -
Antioch High School
BBA - Accounting
Nashville State Community College
Hospitality Hero of the Month
Awarded for consistently providing exceptional customer service, supporting team members, and creating a positive experience for guests.