Lucas Harris
Clarksville
Summary
Detail-oriented IT Support professional and Army Staff Sergeant with 8 years of experience providing front-line technical support, troubleshooting hardware and software issues, and supporting users in fast-paced environments. CompTIA A+ certified, Network+ in progress, and currently pursuing a Bachelor’s degree in Computer Information Systems. Strong background in Windows OS troubleshooting, hardware repair, asset management, documentation, and user training. Known for strong collaborative skills and achieving results while adapting to changing needs. Recognized for problem-solving abilities and excellent interpersonal skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Staff Sergeant (SSG) / Operations & Technical Support Leader
United States Army
Fort Campbell, KY
11.2022 - Current
- Served as first-line support for personnel technical and equipment issues, diagnosing problems through user interviews, research, and troubleshooting.
- Troubleshot and repaired computer hardware and peripheral equipment, identifying defective components and coordinating replacement or vendor support.
- Supported Windows-based systems by resolving OS-related issues, configuration errors, and user access problems.
- Performed system deployments and equipment setup, ensuring proper configuration and operational readiness.
- Maintained equipment accountability and tracking using Excel-based inventory and problem management tools.
- Developed training materials and conducted user training on systems, tools, and equipment.
- Escalated complex technical issues to senior-level personnel when required while documenting actions taken.
- Frequently trusted by leadership to analyze recurring issues and recommend process improvements to reduce incident rates.
- Led teams of up to 60 personnel, emphasizing communication, teamwork, and customer-focused support.
Junior Enlisted(PVT-SGT)/Team-Leader/Squad-Leader
US Army
Fort Lewis, Washington
04.2018 - 11.2022
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Bachelor of Science - Computer Information Systems
Austin Peay State University
02.2026
Skills
- Hardware Diagnostics & Repair (Desktops, Laptops)
- Microsoft Excel (tracking, analysis, reporting)
- User Account Administration (basic)
- Inventory & Asset Management
- Data entry
- Recordkeeping skills
- Technical troubleshooting
- Data collection
- Operating systems
- Teamwork and collaboration
- Problem-solving
- Reliability
- Decision-making
- Adaptability and flexibility
Certification
- CompTIA A+
- CompTIA Network+ (In Progress)
Timeline
Staff Sergeant (SSG) / Operations & Technical Support Leader
United States Army
11.2022 - Current
Junior Enlisted(PVT-SGT)/Team-Leader/Squad-Leader
US Army
04.2018 - 11.2022
Bachelor of Science - Computer Information Systems
Austin Peay State University
WORK Experience
- Provided first-line support for 50+ personnel on technical issues related to hardware and software, effectively diagnosing problems through user interviews and troubleshooting.
- Troubleshot and repaired computer hardware and peripheral equipment, identifying defective components and coordinating replacement or vendor support.
- Supported Windows-based systems by resolving OS-related issues, configuration errors, and user access problems.
- Performed system deployments and equipment setup, ensuring proper configuration and operational readiness.
- Maintained equipment accountability and tracking using Excel-based inventory and problem management tools.
- Developed training materials and conducted user training on systems, tools, and equipment.
- Escalated complex technical issues to senior-level personnel when required while documenting actions taken.
- Frequently trusted by leadership to analyze recurring issues and recommend process improvements to reduce incident rates.
- Led teams of up to 60 personnel, emphasizing communication, teamwork, and customer-focused support.
SKILLS
- Windows 10 / 11 Troubleshooting
- Hardware Diagnostics & Repair (Desktops, Laptops, Printers, Peripherals)
- Help Desk & Ticketing Systems (Incident & Problem Management)
- Imaging & Deployment of Client Systems
- Microsoft Excel (tracking, analysis, reporting)
- Microsoft PowerPoint (training & technical briefings)
- User Account Administration (basic)
- Inventory & Asset Management
- IP-Based Telephony (basic setup & troubleshooting)
- Endpoint & Device Support (barcode scanners / peripherals)
ADDITIONAL TRAINING
- Air Assault
- Pathfinder
- Expert Infantryman Badge (EIB)
- Unit Movement Officer
- Unit Prevention Leader
- Advanced Leader Course (ALC)
- Basic Leader Course (BLC)
- Combat Life Saver Course