Lucas Sharp
City Of La Follette
Summary
Dynamic Shift Leader with proven expertise at Hardees Restaurant, skilled in cash handling and team leadership. Recognized for enhancing customer satisfaction through effective problem-solving and training initiatives. Adept at fostering a collaborative environment, driving operational efficiency, and achieving departmental goals while maintaining high standards of service and safety.
Professional with experience in leadership and operations management. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Prepared to drive team performance and operational excellence.
Overview
4
4
years of professional experience
Work History
Shift Leader
Hardees Resturamt
07.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Count the safe to make sure it is an even 1600 dollars
- Help make food when needed
- Gave customers refunds when they wanted them
Courtesy Clerk
Food City
07.2021 - 07.2022
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Assisted customers with large purchases by carrying items to vehicles.
- Returned unwanted items to correct store locations and restocked shelves.
- Collected shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
- Handled shelf restocks and merchandised front lane areas to drive sales.
- Trained new personnel regarding company operations, policies and services.
Education
High School Diploma -
Campbell County Comprehensive High School
Jacksboro, TN05-2022
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Team motivation
- Training assistance
- Creative problem solving
- Team collaboration and leadership
- Team supervision
- Conflict resolution
- Staff education and training
- Staff supervision
- Staff training and development
- Goal setting and tracking
- POS system operation
- Sales and upselling
- Assigning work
- Complaint resolution
- Drawer assignments
- Verbal and written communication
- Strategic thinking
- Shift leadership
Timeline
Shift Leader
Hardees Resturamt
07.2022 - Current
Courtesy Clerk
Food City
07.2021 - 07.2022
High School Diploma -
Campbell County Comprehensive High School
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