Lucecita Soto
Clarksville
Summary
Dynamic professional with extensive experience at Hosanna Real Estate Services, excelling in legal documentation and customer service. Proven ability to manage tenant relations and streamline processes, enhancing operational efficiency. Proficient in QuickBooks and Microsoft Office, with a strong focus on attention to detail and effective communication skills. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Accounting Assistant/Tenant Relations/Receptionist
Hosanna Real Estate Services
Lakeland
10.2017 - 06.2024
- Reviewed and mailed three-day eviction notices to ensure compliance with legal standards.
- Processed rental increases and communicated changes to tenants effectively.
- Typed and signed rental contracts to formalize agreements with tenants.
- Addressed tenant concerns regarding lease violations and invoices promptly.
- Presented weekly violation and eviction reports to Management Council for informed decision-making.
- Managed interactions with irate tenants to de-escalate conflicts and maintain order.
- Conducted background checks on prospective tenants during application processing.
- Provided administrative support by answering phone inquiries and directing calls as needed.
Office Manager/Patient Coordinator
Affiliated Dentist
Clarksville
03.2002 - 02.2015
- File electronic claims
- End of day and year reports
- Obtain insurance verification and dental breakdown of benefits for patients
- Process all incoming mail
- Confirmed patient's appointments both inbound and outbound calls
- Customer Service both on the phone and in person
- Scheduled procedures according to a description
- Process e-claims
- Presented treatment plans and offered ways to pay for the treatment to patients
- Followed up on claims
- Filing
- Typing
- Translate whenever needed
- Scheduled appointments daily to keep the schedule full
- Processed payments
- - Maintained a full schedule by daily appointment scheduling.
- - Efficiently processed payments to maintain financial accuracy.
- :
- - Accurately filed electronic claims promptly.
- - Compiled detailed end-of-day and annual reports reliably.
- - Obtained insurance verification and dental benefit breakdowns for patients effectively.
- - Oversaw processing of all incoming mail systematically.
- - Confirmed appointments through proactive inbound and outbound calls.
- - Provided outstanding customer service both in-person and over the phone.
- - Scheduled procedures following clear descriptions.
Education
Diploma -
Luis Munoz Marin
Skills
- Microsoft Excel and Word
- QuickBooks proficiency
- Customer service excellence
- Scheduling and billing
- Filing and clerical support
- Typing accuracy
- Hospitality management
- Report generation
- Dental and property management
- Reception duties
- Legal documentation handling
- Easy Dental Care software
- Credit insurance processing
- Eaglesoft expertise
- Data entry skills
- Computer literacy
- Office management strategies
- Attention to detail
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
Spanish
Native/ Bilingual
Certification
OSHA 10
Timeline
Accounting Assistant/Tenant Relations/Receptionist
Hosanna Real Estate Services
10.2017 - 06.2024
Office Manager/Patient Coordinator
Affiliated Dentist
03.2002 - 02.2015
Diploma -
Luis Munoz Marin