Luciano Silva
Nashville
Summary
Results-oriented and self-driven Director with a proven track of success.
A great leader and team player possessing a pro-active approach,
exceptional communication and problem solving skills, with the ability to
operate in a fast paced and deadline-driven environments.
Overview
7
7
years of professional experience
Work History
Director of Housekeeping
Loews Nashville Hotel
07.2023 - 12.2024
- Reduced employee turnover rate by fostering a positive work environment and providing opportunities for professional growth.
- Established effective quality control measures, consistently monitoring performance metrics to identify areas requiring improvement or adjustment.
- Conducted regular inspections of guest rooms and public spaces, ensuring adherence to established cleanliness standards and addressing any issues promptly.
- Enhanced communication between housekeeping staff and other departments, fostering a collaborative work environment that improved overall hotel operations.
- Managed budget allocation for the housekeeping department, optimizing resource utilization while maintaining high-quality services.
- Successfully addressed guest concerns regarding housekeeping matters in a timely manner, leading to increased repeat business.
- Streamlined inventory management processes, reducing waste and ensuring consistent availability of necessary supplies.
- Improved overall guest satisfaction by implementing efficient housekeeping procedures and staff training programs.
- Implemented staff recognition programs to boost morale and acknowledge exceptional performance, contributing to a motivated and engaged workforce.
Operations Manager
National Service Group
11.2022 - 06.2023
- Performing sourcing, interviewing, negotiations, and hiring.
- Meeting with managers to discuss vacancies, applicant qualifications
and characteristics of top candidates. - Reviewing applications and resumes to support hiring activities.
- Performing calculations in overtime, vacation and sick hours to provide
accurate data to payroll processing database. - Uploading time records into Work Records, Easy clocking and making
adjustments to create accurate database for payroll processing
functions.
Housekeeping Manager
Four Seasons Atlanta Hotel
01.2022 - 11.2022
- Managed staff of 20 housekeepers.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Managed team productivity and workflow to exceed quality standards.
- Completed schedules, shift reports, and other business documentation.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
Housekeeping Manager
Loews Atlanta Hotels
05.2020 - 11.2021
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
Housekeeping Supervisor
Loews Atlanta Hotel
05.2018 - 05.2020
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Drove improvements to workflow and room turnover with hands-on, proactive management style.
- Supervised daily operations, including employee performance, preventive maintenance and safety.
- Delegated tasks to carefully selected employees in alignment with resource management goals.
Housekeeping Manager
Indigo Midtown
08.2017 - 04.2018
- Managed staff of 20 housekeepers.
- Placed orders for housekeeping supplies and guest toiletries.
- Completed schedules, shift reports and other business documentation.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Worked with front desk to respond promptly to all guest requests.
- Coordinated household cleaning service operations, including driving business development and managing client relations.
- Managed team productivity and workflow to exceed quality standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Education
High School Diploma -
EMEFEM Mousinho (Brazil)
Brazil12.2012
Skills
- Fluent in English, Portuguese and Spanish
- Budget administration
- Payroll understanding
- Training and development
- Ordering cleaning supplies
- Team leadership
- Employee evaluations
- Employee scheduling
- Team management
- Inter-department collaboration
- Verbal and written communication
- Job inspections
- Staff management
- Stocking
- Scheduling
- Customer service-focused
Timeline
Director of Housekeeping
Loews Nashville Hotel
07.2023 - 12.2024
Operations Manager
National Service Group
11.2022 - 06.2023
Housekeeping Manager
Four Seasons Atlanta Hotel
01.2022 - 11.2022
Housekeeping Manager
Loews Atlanta Hotels
05.2020 - 11.2021
Housekeeping Supervisor
Loews Atlanta Hotel
05.2018 - 05.2020
Housekeeping Manager
Indigo Midtown
08.2017 - 04.2018
High School Diploma -
EMEFEM Mousinho (Brazil)
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