Luciano Silva
Nashville
Summary
Results-oriented and self-driven Director with a proven track of success.
A great leader and team player possessing a pro-active approach,
exceptional communication and problem solving skills, with the ability to
operate in a fast paced and deadline-driven environments.
Overview
7
7
years of professional experience
Work History
Director of Housekeeping
Loews Nashville Hotel
2100 West End Ave, Nashville, TN 37203
07.2023 - 12.2024
- Reduced employee turnover rate by fostering a positive work environment and providing opportunities for professional growth.
- Established effective quality control measures, consistently monitoring performance metrics to identify areas requiring improvement or adjustment.
- Conducted regular inspections of guest rooms and public spaces, ensuring adherence to established cleanliness standards and addressing any issues promptly.
- Enhanced communication between housekeeping staff and other departments, fostering a collaborative work environment that improved overall hotel operations.
- Managed budget allocation for the housekeeping department, optimizing resource utilization while maintaining high-quality services.
- Successfully addressed guest concerns regarding housekeeping matters in a timely manner, leading to increased repeat business.
- Streamlined inventory management processes, reducing waste and ensuring consistent availability of necessary supplies.
- Improved overall guest satisfaction by implementing efficient housekeeping procedures and staff training programs.
- Implemented staff recognition programs to boost morale and acknowledge exceptional performance, contributing to a motivated and engaged workforce.
Operations Manager
National Service Group
1100 Peachtree St NE , Atlanta, GA 30309
11.2022 - 06.2023
- Performing sourcing, interviewing, negotiations, and hiring.
- Meeting with managers to discuss vacancies, applicant qualifications
and characteristics of top candidates. - Reviewing applications and resumes to support hiring activities.
- Performing calculations in overtime, vacation and sick hours to provide
accurate data to payroll processing database. - Uploading time records into Work Records, Easy clocking and making
adjustments to create accurate database for payroll processing
functions.
Housekeeping Manager
Four Seasons Atlanta Hotel
75 14th St NE, Atlanta, GA 30309
01.2022 - 11.2022
- Managed staff of 20 housekeepers.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Managed team productivity and workflow to exceed quality standards.
- Completed schedules, shift reports, and other business documentation.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
Housekeeping Manager
Loews Atlanta Hotels
1065 Peachtree St NE, Atlanta, GA 30309
05.2020 - 11.2021
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
Housekeeping Supervisor
Loews Atlanta Hotel
Atlanta, Georgia
05.2018 - 05.2020
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Drove improvements to workflow and room turnover with hands-on, proactive management style.
- Supervised daily operations, including employee performance, preventive maintenance and safety.
- Delegated tasks to carefully selected employees in alignment with resource management goals.
Housekeeping Manager
Indigo Midtown
Atlanta, GA
08.2017 - 04.2018
- Managed staff of 20 housekeepers.
- Placed orders for housekeeping supplies and guest toiletries.
- Completed schedules, shift reports and other business documentation.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Worked with front desk to respond promptly to all guest requests.
- Coordinated household cleaning service operations, including driving business development and managing client relations.
- Managed team productivity and workflow to exceed quality standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Education
High School Diploma -
EMEFEM Mousinho (Brazil)
Brazil12.2012
Skills
- Fluent in English, Portuguese and Spanish
- Budget administration
- Payroll understanding
- Training and development
- Ordering cleaning supplies
- Team leadership
- Employee evaluations
- Employee scheduling
- Team management
- Inter-department collaboration
- Verbal and written communication
- Job inspections
- Staff management
- Stocking
- Scheduling
- Customer service-focused
Timeline
Director of Housekeeping
Loews Nashville Hotel
07.2023 - 12.2024
Operations Manager
National Service Group
11.2022 - 06.2023
Housekeeping Manager
Four Seasons Atlanta Hotel
01.2022 - 11.2022
Housekeeping Manager
Loews Atlanta Hotels
05.2020 - 11.2021
Housekeeping Supervisor
Loews Atlanta Hotel
05.2018 - 05.2020
Housekeeping Manager
Indigo Midtown
08.2017 - 04.2018
High School Diploma -
EMEFEM Mousinho (Brazil)