Lucinda Widener
Nashville
Summary
Compassionate and reliable professional with hands-on experience supporting individuals in behavioral health settings, delivering quality customer service, assisting in management operations, and providing attentive animal care. Brings strong communication, teamwork, organization, and the ability to remain calm under pressure. Committed to dependable performance, workplace safety, and contributing positively to a fast-paced team environment.
Overview
6
6
years of professional experience
Work History
Behavioral Health Technician
Brooks Healing Center
Normandy, TN
09.2024 - 02.2025
- Monitored patient behavior and reported observations to clinical staff for treatment adjustments.
- Documented patient progress and maintained accurate records in compliance with regulatory standards.
- Conducted client rounds to check on residents.
- Supported crisis intervention efforts, de-escalating situations through effective communication techniques.
Service Champion
Taco Bell
Tullahoma, TN
01.2024 - 09.2024
- Provided exceptional customer service by addressing inquiries and resolving complaints efficiently.
- Maintained cleanliness and organization of dining and kitchen areas to ensure compliance with health standards.
- Operated point-of-sale systems accurately, processing transactions smoothly for enhanced customer experiences.
- Collaborated with team members to optimize workflow during peak hours, improving service speed and efficiency.
Customer Service Representative
Family Dollar
Winchester, TN
08.2023 - 01.2024
- Assisted customers with inquiries and resolved issues to enhance satisfaction.
- Processed transactions efficiently using point-of-sale systems.
- Maintained store cleanliness and organized merchandise displays to improve shopping experience.
- Collaborated with team members to ensure timely restocking of inventory.
Assistant Manager
Domino's Pizza
Winchester, TN
01.2023 - 03.2023
- Assisted in daily operations, ensuring smooth workflow and efficient order processing.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Trained new team members on best practices for customer service and food safety standards.
Customer Service Representative
Domino's Pizza
Winchester, TN
01.2022 - 01.2023
- Handled customer complaints professionally, escalating complex issues as necessary.
- Trained new staff on customer service protocols and operational procedures.
- Delivered product knowledge to customers, promoting upsell opportunities and enhancing sales performance.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Kennel Technician
Animal Harbor
Winchester, TN
07.2019 - 02.2021
- Administered daily care and feeding for animals, ensuring health and well-being.
- Maintained cleanliness and sanitation of kennel facilities, adhering to safety protocols.
- Assisted in monitoring animal behavior, identifying health issues, and reporting concerns to veterinarians.
- Supported adoption processes by preparing animals for potential new homes, fostering positive interactions with visitors.
Education
Associate of Applied Science - Medical Office Technology
Motlow State Community College
Tullahoma, TN05.2021
Skills
Excellent written and verbal communication skills
Strong attention to detail and accuracy
Reliability, punctuality, and a strong work ethic
Fast learner with adaptable mindset
Works well in team environments
Organized and task-focused
Timeline
Behavioral Health Technician
Brooks Healing Center
09.2024 - 02.2025
Service Champion
Taco Bell
01.2024 - 09.2024
Customer Service Representative
Family Dollar
08.2023 - 01.2024
Assistant Manager
Domino's Pizza
01.2023 - 03.2023
Customer Service Representative
Domino's Pizza
01.2022 - 01.2023
Kennel Technician
Animal Harbor
07.2019 - 02.2021
Associate of Applied Science - Medical Office Technology
Motlow State Community College