Lucy Hales
Eastek International Corporation
Elizabethton
20
years of professional experience
Detail-oriented and dedicated Administrative Assistant and Customer Service professional with over 20 years of experience in enhancing operational efficiency and customer satisfaction. Proven track record of achieving exceptional accuracy in order entry and effectively resolving customer issues through strong analytical skills and a solutions-oriented mindset. Recognized for delivering value through collaborative teamwork and adaptability in dynamic environments, consistently contributing to organizational success. Committed to leveraging extensive expertise to support team objectives and drive positive outcomes.
Work History
Customer Service Representative
7 Years 4 Months- Acted as the primary point of contact for B2B manufacturing customers regarding order entry, status, confirmations, and order-related questions.
- Review, validate, and approve customer purchase orders by confirming pricing, quantities, part numbers, minimum order requirements, and customer specifications – ensuring complete and accurate order entry.
- Identified discrepancies and placed orders on hold, collaborating with customer purchasing departments to resolve issues prior to production or shipment.
- Created work orders and coordinated with manufacturing facilities in Mexico, China, and Malaysia, ensuring accurate fulfillment and timely delivery.
- Provided administrative and operational support to engineering, quoting, business management, and program management teams, facilitating documentation, customer follow-up, and workflow coordination.
Administrative Assistant
9 Years 9 Months- Updated technical documentation and coordinated corrections for final approval by Chief Engineer, ensuring accuracy and compliance.
- Managed certification records, payment verification, eligibility requirements, and certificate issuance for training programs.
- Compiled study materials for training sessions, regulatory binders, and participant documentation packets.
- Prepared study materials, regulatory binders, and participant documentation packets to support training initiatives.
- Coordinated UST test scheduling and compliance documentation for Veri-Tank cathodic protection program, meeting EPA 40 CFR 280.31 federal testing requirements.
- Coordinated UST test scheduling and compliance documentation for the Veri-Tank cathodic protection program in alignment with EPA 40 CFR 280.31 federal testing requirements.
Education
High School Diploma
Skills
Order processing
Order management
B2B support
Records management
Workflow coordination
Team support
Microsoft Excel
Software adaptability
Organization
Data entry
Outlook
Order Management Software
Event Coordination
Supply Chain Management
Critical thinking
Office administration
Timeline
Customer Service Representative
Eastek International Corporation
04.2019 - CurrentRead More
Administrative Assistant
Steel Tank Institute (STI)
03.2006 - 12.2015Read More
Yuma Union High School
High School Diploma
Read More