Luis Alfonzo-Velez
Chattanooga
Summary
. Dedicated Customer Services talented at processing high volumes of error-free transactions and meeting departmental goals. Offers 3 years of experience in customer service, retention and problem resolution. Smoothly manages conversational flow and diffuses difficult customer situations.
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
5
5
years of professional experience
Work History
Server
Cheddar
Chattanooga
12.2024 - Current
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Served food and beverages to patrons and confirmed complete orders.
- Maintained records of transactions made during shift as required by law or company policy.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Stayed informed about daily specials, new menu items, promotions.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Greeted guests and provided menus.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Provided excellent customer service to ensure satisfaction.
- Checked food before serving it to customers.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Customer Service Representative
Ted Tobacco
Chattanooga
10.2024 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Supported sales team members to drive growth and development.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Answered customer inquiries and provided accurate information regarding products and services.
Logistics Specialist
Navy Reserve Forces Command
Atlanta
10.2022 - Current
- Organized and maintained order documentation.
- Conducted inventory checks and resolved discrepancies.
- Worked with team members to improve process integration and flow.
- Kept deliveries on track and provided timely status updates.
- Communicated with customers and management to report delays, emergencies, weather challenges and carrier schedule changes.
- Strengthened integrity, developing organization systems for records, reports and agendas.
- Improved lines of communication between company and customers.
Recruiter
Surgestaffing
Chattanooga
08.2023 - 10.2024
- Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
- Explained job duties, compensation and benefits to potential candidates.
- Created and maintained positive relationships with hiring managers and HR business partners.
- Developed recruitment strategies to achieve required staffing levels for assigned requisitions.
- Facilitated job application processes for qualified candidates.
- Monitored applicant tracking system actions to support hiring deadlines and streamline candidate experiences.
- Read, analyzed, and interpreted various internal and external documents and reports.
- Sourced, qualified and conducted screening interviews with job candidates.
- Selected qualified job applicants or referred to managers to make hiring recommendations.
- Addressed harassment allegations, work complaints or other employee concerns.
- Sourced and screened potential candidates for open positions.
- Developed job descriptions and postings to attract qualified applicants.
- Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
Production Worker
Total Network Manufacturing
Chattanooga
01.2023 - 07.2023
- Set up and operated production equipment according to daily work orders and safety procedures.
- Moved items between machines, conveyors and transport equipment to meet production needs.
- Issued work orders for repairs to plan maintenance of equipment, machinery and vehicles.
- Worked at fast and steady pace to meet production goals.
- Completed housekeeping and maintenance duties to keep production area safe, organized and ready for next shift.
- Recognized defective material and reported issues to management.
- Improved efficiency and productivity by eliminating waste and production constraints.
- Recommended process improvements to enhance operational safety and efficiency.
- Organized project components according to workflow.
- Kept operations area neat and orderly to minimize obstacles.
Cashier
Lowes Distribution Center
Dalton
07.2021 - 06.2022
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Met high productivity standards in processing payments for customers.
- Helped with purchases, locating items and signing up for rewards programs.
- Scanned customer purchases and supported transactions to streamline sales process.
- Inspected items for damage and obtained replacements for customers.
- Answered customer quests, provided store information and escorted to desired store areas.
- Resolved customer complaints and escalated worsening concerns for remediation.
Detailer
Pals Car Service
Dalton
08.2020 - 07.2021
- Vacuumed car interiors to remove dirt and debris.
- Vacuumed interior, cleaned upholstery, rugs and other surfaces and added air fresheners to interior of vehicle.
- Cleaned cars both externally and internally by hand or with use of automated equipment.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
High School Diploma -
North Murray High School
Chatsworth, GA05.2022
Skills
- Loading and Unloading Protocols
- Documentation Ability
- Assembly Procedures
- Punctual and Dependable
- Cash Handling
- Customer Service
- Cleaning and Sanitizing
- Customer Transactions
- Merchandise Packaging
- Price Identification
- Honest and Ethical
- Problem Solving
- Honest and Dependable
- Problem-Solving
- Customer Relations
- Calm and Professional Under Pressure
- Business Development Understanding
- Sales Expertise
- Problem-Solving Abilities
- Inspecting Goods
- Warehousing and Delivery
- Decision Making
- Customer service
Affiliations
- Member, Alumni Association
- Sales and Marketing Professional Association
Languages
3
Education and Training
other
Timeline
Server
Cheddar
12.2024 - Current
Customer Service Representative
Ted Tobacco
10.2024 - Current
Recruiter
Surgestaffing
08.2023 - 10.2024
Production Worker
Total Network Manufacturing
01.2023 - 07.2023
Logistics Specialist
Navy Reserve Forces Command
10.2022 - Current
Cashier
Lowes Distribution Center
07.2021 - 06.2022
Detailer
Pals Car Service
08.2020 - 07.2021
High School Diploma -
North Murray High School