Summary
Overview
Work History
Education
Skills
Certification
Operating Systems
Support Tools
Applied Training
Hardware
Timeline
Generic

Luis G. Freire

Clarksville,TN

Summary

Bilingual IT professional fluent in English and Spanish, with hands-on experience in system troubleshooting, user support, and network maintenance. Adept at diagnosing and resolving hardware, software, and connectivity issues to ensure optimal system performance. Proficient in Windows, MacOS, Active Directory, and remote support tools. Holds Active Security Clearance and certifications in CompTIA: A+, Security+, Network+ and CySa+. Seeking a Systems Support role to leverage technical expertise, problem-solving skills, and customer service experience in a dynamic IT environment.

Hardworking SPC and Petroleum Supply Specialist with 12 years of military experience. Proficient in handling hazardous materials, maintaining fuel security and optimizing flow for safety and efficiency.

Petroleum supply professional, prepared to bring extensive operational experience to new role. Effectively managed fuel logistics and distribution, ensuring seamless operations and compliance with safety protocols. Proven team collaborator focused on results and adaptability, bringing valuable skills in inventory management and supply chain coordination.

Overview

16
16
years of professional experience
11
11
years of post-secondary education
4
4
Certifications
2
2
Languages

Work History

Petroleum Supply Specialist (MOS 92F)

US Army
Fort Campbell, Kentucky
03.2020 - 04.2025
  • Provide technical support for fuel tracking software, troubleshooting system errors and user access issues.
  • Assist personnel with hardware and software issues, ensuring operational efficiency of digital fuel monitoring systems.
  • Configure and maintain workstations, printers, and network-connected devices for logistics operations.
  • Document technical issues and solutions, escalating complex problems to senior IT personnel when necessary.
  • Provided technical support during equipment maintenance operations at fueling stations and storage facilities.
  • Developed comprehensive contingency plans to address potential disruptions in the supply chain, minimizing risks and downtime.

Unarmed Security Officer

Ranger American
07.2018 - 01.2019
  • Provided help desk support for digital surveillance and alarm systems, troubleshooting connectivity and software issues.
  • Assisted personnel with login and credential issues for access control systems.
  • Conducted routine system checks and reported software or hardware malfunctions to IT teams.
  • Logged technical incidents and assisted in maintaining digital security reports for compliance.

Petroleum Supply Specialist (MOS 92F)

US Army National Guard
03.2013 - 02.2018
  • Supported logistics and inventory software, troubleshooting system errors and ensuring data accuracy.
  • Provided first-level IT support for personnel, assisting with login issues and network connectivity problems.
  • Helped maintain hardware and communication systems, including radios and secure database terminals.
  • Documented and escalated unresolved IT issues to senior technicians for further troubleshooting.

Bus Boy

Citrus Restaurant
Manhattan, NY
03.2012 - 09.2012
  • Assisted with troubleshooting POS systems, ensuring smooth order processing.
  • Resolved software and hardware issues related to restaurant inventory tracking systems.
  • Helped train staff on basic system functions, including logging orders and accessing scheduling software.
  • Reported system malfunctions to IT personnel for prompt resolution.

Watch Repair/Cashier

Swatch Group
10.2010 - 12.2010
  • Provided technical support for POS terminals, troubleshooting payment errors and system crashes.
  • Assisted with maintaining the inventory management system, ensuring accurate stock tracking.
  • Diagnosed and repaired minor hardware issues on digital watches and smartwatches.
  • Helped customers troubleshoot software and connectivity issues with smartwatches.

Sales Representative/Ramp Agent

Manhattan Helicopters
04.2009 - 07.2010
  • Provided help desk support for ticketing and booking software, resolving login and access issues.
  • Assisted with software installations and updates on check-in kiosks and reservation systems.
  • Monitored and troubleshot network connectivity issues for GPS tracking and flight coordination systems.
  • Maintained digital records and ensured data accuracy across multiple systems.

Education

Associate of Applied Science Degree - Nursing

Intern American University of Puerto Rico
Guayama P.R.
05.2012 - 05.2015

GED -

Manhattan School Program
Manhattan, NY
05.2001 - 10.2009

Skills

  • Troubleshooting

  • Project Management

  • Data Analysis

  • Process Improvement

  • Repairs / Installations

  • Research/Reporting

  • Help Desk Operations

  • WAN / LAN

  • Technical Communication

  • Microsoft Operating Systems

  • Problem Solving

  • Leadership

  • Critical Thinking

  • Configuration

  • Adaptability

  • Customer Service

  • Collaboration

  • Training and Development

  • Virtualization

  • Network/Data Security

  • Test Automation

  • Test Planning

  • Risk Analysis

  • Team Work

  • Organizational Skills

  • Windows XP

  • Windows 7

  • Windows 10

  • Mac OSX

  • Ubuntu

  • Android/iOS

  • Windows Server 2008

  • Windows Server 2012

  • VMware

  • Adobe Acrobat

  • Microsoft Office

  • Exchange

  • VPN

  • Remote support

  • Antivirus

  • Ticketing systems

  • Active Directory

  • iMac

  • MacBook Pro

  • MacBook Air

  • iPhone

  • iPad

  • Android/Samsung phones and tablets

  • Windows laptops

  • Windows Desktops

  • Windows servers

  • desktop printers

  • laser jet and inkjet printers

  • 3D printing

Mechanical tools

Valve operation

Pressure testing

Fire suppression

Certification

CompTIA A+ Certification, 02/25

Operating Systems

  • Windows XP
  • Windows 7
  • Windows 10
  • Mac OSX
  • Ubuntu
  • Android/iOS
  • Windows Server 2008
  • Windows Server 2012

Support Tools

  • Remote support (Bomgar, TeamViewer, LogMeIn)
  • Antivirus (Sophos, ESET, Malwarebytes)
  • Ticketing systems (Ice, BMC Track-It, Smart service desk)
  • Active Directory

Applied Training

  • Over 400 classroom hours of technical lectures and hands-on labs with a focus on CompTIA/Security certifications.
  • Practiced monitoring daily backups, antivirus status, shared storage space, and network activity, adjusting network equipment and settings as needed.
  • Trained in implementing and maintaining system security and configurations of organizations' servers while providing IT support, including planning, software, and hardware configuration for end-users.
  • Analyzed information to determine, recommend, and plan layout for the type of computers and peripheral equipment modifications to existing systems.
  • Generated and verified physical security algorithms for software, firmware, and hardware.
  • Troubleshot hypothetical incidents by recording detailed information from the 'customer' and relaying it to the correct department for further assistance.
  • Displayed strong judgment in prioritizing workload based on the needs of the business and end-users.
  • Utilized knowledge of standard network protocols such as TCP/IP, DHCP, and common network devices such as routers, and switches to ensure sustained internet connectivity.

Hardware

  • IMac
  • MacBook Pro
  • MacBook Air
  • IPhone
  • IPad
  • Android/Samsung phones and tablets
  • Windows laptops
  • Windows Desktops
  • Windows servers
  • Desktop printers
  • Laser jet and inkjet printers
  • 3D printing

Timeline

Petroleum Supply Specialist (MOS 92F)

US Army
03.2020 - 04.2025

Unarmed Security Officer

Ranger American
07.2018 - 01.2019

Petroleum Supply Specialist (MOS 92F)

US Army National Guard
03.2013 - 02.2018

Associate of Applied Science Degree - Nursing

Intern American University of Puerto Rico
05.2012 - 05.2015

Bus Boy

Citrus Restaurant
03.2012 - 09.2012

Watch Repair/Cashier

Swatch Group
10.2010 - 12.2010

Sales Representative/Ramp Agent

Manhattan Helicopters
04.2009 - 07.2010

GED -

Manhattan School Program
05.2001 - 10.2009

Similar Profiles

CREATE PROFILE
Luis G. Freire