Luis Maldonado
65 Tennessee St B,Parsons,Tn
Summary
Dynamic and self-motivated professional with extensive experience in customer service delivery at the United States Post Office. Proven ability to build rapport with customers and resolve complaints effectively. Skilled in packaging and labeling, with a strong attention to detail and a friendly, positive attitude that enhances team collaboration.
Overview
15
15
years of professional experience
Work History
Customer Service Delivery
United States Post Office
06.2022 - Current
- Delivery & Logistics: Delivered/collected mail and packages on rural routes, sorted mail, loaded vehicles efficiently, maintained route records.
- Customer Service: Provided customer service, sold stamps and supplies, handled accountable mail (COD, certified), informed customers on postal matters, processed change of addresses.
- Operations: Operated vehicles safely, performed minor maintenance, prepared daily trip reports, followed postal regulations, managed time-sensitive deliveries.
Delivery Driver
FedEx
09.2018 - 06.2022
- Navigated delivery routes efficiently, ensuring timely package arrival at designated locations.
- Maintained vehicle cleanliness and functionality through regular inspections and maintenance checks.
- Loaded and unloaded packages adhering to safety protocols and weight distribution guidelines.
- Communicated effectively with customers to confirm delivery details and resolve inquiries.
Warehouse Worker
Panera Bread
08.2016 - 07.2018
- Operated warehouse equipment to support efficient product handling and distribution.
- Maintained inventory accuracy through regular stock checks and organization.
- Collaborated with team members to streamline order fulfillment processes.
- Assisted in loading and unloading deliveries, ensuring safety protocols were followed.
- Implemented best practices for cleanliness and safety standards in work areas.
- Loaded, unloaded, and moved material to and from storage and production areas.
Ramp Agent
Aeroservice
01.2011 - 05.2014
- Operated ground support equipment to ensure timely aircraft servicing.
- Managed cargo handling processes to maintain safety and efficiency standards.
- Coordinated with flight crews for on-time departures and arrivals.
- Conducted pre-flight inspections of equipment for optimal performance.
- Monitored baggage loading/unloading to minimize damage and loss incidents.
- Guided aircraft into and out of parking positions using hand signals.
Education
GED - Physical Therapy
Ponce Paramedical College
Ponce, PR07.2012
High School Diploma -
Lysander Borrero Terry
Villalba, PR06.2007
Skills
- Customer service delivery
- Building rapport with customers
- Resolve customer complaints
- Packaging and labeling
- Self-motivated and disciplined
- Cleaning and organizing
- Loading and unloading
- Attention to details
- Material handling
- Friendly, positive attitude
- Teamwork and collaboration
- Responsible
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Delivery
United States Post Office
06.2022 - Current
Delivery Driver
FedEx
09.2018 - 06.2022
Warehouse Worker
Panera Bread
08.2016 - 07.2018
Ramp Agent
Aeroservice
01.2011 - 05.2014
GED - Physical Therapy
Ponce Paramedical College
High School Diploma -
Lysander Borrero Terry