Luka Allen

• My job as a customer service agent with GetInsured is to assist the consumer with their insurance policy, application, enrollment, account information, and much more
• My daily job duties consist of editing customers applications when they need to either update their income or any of their other personal information, such as their mailing address, tax household information, or their Medicaid determination, and if there is a denial date for that.
• My daily job duties consist of editing customers applications when they need to either update their income or any of their other personal information such as their mailing address, tax household information, or their Medicaid determination and if there is a denial date for that.
• My job also consists of assisting consumers with activating their online account, assisting them with plan shopping, cancelling current enrollments or transferring them to the correct line either to a broker or the insurance company.

• I worked for Conduent as a Humana advocate. My job was to help customers with their needs such as reviewing their insurance benefits and coverages, change their primary care doctor on file, request prescription refills, help with online orders for pharmacy and other requests, change member profile information, verify in-network providers for members, and much more.
• Addressed customer account discrepancies and concerns.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

• I worked as a sleep coach for s3 Resupply. This was a remote position and my job duties were to order C-Pap supplies for patients, take calls and make calls, send emails, have team meetings and transfer calls. This was a strictly a remote position.
• Offered constructive feedback to clients to help reach goals.
• Assisted clients with their online orders, delivery status, order cancellation requests, and reshipment inquiries'.

• Greeted customers entering store and responded promptly to customer needs.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Answered questions about store policies and addressed customer concerns.

In high-school I was a part time barista for Starbucks. I left Starbucks due to finishing up my classes for the semester and studying for final exams.

• Trained new team members with positive reinforcement and respectful, encouraging coaching.
• Assisted customers with their orders, ran the cash register, cleaned the store, stocked the shelves, trained new employees.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.