Luka Allen
Oliver Springs
Summary
Dynamic professional with a proven track record at AKM of Tennessee and GetInsured, excelling in customer satisfaction and conflict resolution. Adept at multitasking and problem-solving, I foster teamwork while delivering exceptional service. My strong attention to detail and adaptability ensure clients receive tailored support, enhancing their overall experience and loyalty.
Overview
4
4
years of professional experience
Work History
DSP
AKM of Tennessee
02.2025 - Current
- Assisted with daily living activities, running errands, and household chores.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Transported clients to and from medical appointments with safety and efficiency.
- Completed regular check-ins and progress report for each client.
- Entrusted to handle confidential and sensitive situations in professional matter.
Customer Service Representative
GetInsured
07.2024 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Humana Customer Service Agent
Conduent
08.2023 - 02.2024
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
- Responded proactively and positively to rapid change.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
S3 Resupply
Sleep Coach
01.2023 - 05.2023
- Worked well in a team setting, providing support and guidance.
- Assisted customers with their C-Pap supplies orders.
- Helped customers with placing orders, getting new C-Pap supplies that matched their needs and helped them change their account information when needed.
- Answered customer calls accordingly and efficiently.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Cashier
Kroger Co, Inc
08.2021 - 05.2022
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Stocked, tagged and displayed merchandise as required.
Education
Biology
Tennessee Connections Academy
White House, TN05-2022
Skills
- Teamwork
- Teamwork and collaboration
- Fast learner
- Problem-solving
- Multitasking
- Adaptability and flexibility
- Ability to lift
- Household cleaning
- Housekeeping
- Emotional support
- Meal preparation
- Client satisfaction
Languages
English
Native or Bilingual
Timeline
DSP
AKM of Tennessee
02.2025 - Current
Customer Service Representative
GetInsured
07.2024 - 02.2025
Humana Customer Service Agent
Conduent
08.2023 - 02.2024
S3 Resupply
Sleep Coach
01.2023 - 05.2023
Cashier
Kroger Co, Inc
08.2021 - 05.2022
Biology
Tennessee Connections Academy
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