Luke Dawson
Nashville
Summary
Supervisor with a strong work ethic and exceptional customer service skills, honed at Sambuca and Live! Nashville. Expert in cash handling and guest engagement, consistently delivering outstanding dining experiences. Proven ability to thrive in fast-paced environments while collaborating effectively with team members to enhance workflow and satisfaction.
Overview
13
13
years of professional experience
Work History
FOH Supervisor
Live!
04.2025 - Current
- Supervised daily front-of-house operations, ensuring exceptional customer service and efficient workflow.
- Trained and mentored staff on service standards, enhancing team performance and morale.
- Managed inventory levels, coordinating with suppliers to maintain stock availability and quality.
- Implemented process improvements to streamline service delivery, resulting in increased customer satisfaction.
- Resolved customer complaints proactively, fostering a positive dining experience and loyalty.
- Conducted regular staff evaluations, providing constructive feedback to enhance individual performance.
Manager
Sambuca
03.2023 - 03.2025
- Led daily operations to enhance customer satisfaction and streamline service delivery.
- Developed staff training programs, improving team performance and reducing employee turnover.
- Implemented inventory management systems to optimize stock levels and minimize waste.
Server
The Pub, Tavern Restaurant Group
02.2021 - 07.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Dalts Grill
02.2013 - 03.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma -
Phillipsburg High School
Phillipsburg, NJ06-2011
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Safe food handling
- Team collaboration
Timeline
FOH Supervisor
Live!
04.2025 - Current
Manager
Sambuca
03.2023 - 03.2025
Server
The Pub, Tavern Restaurant Group
02.2021 - 07.2023
Server
Dalts Grill
02.2013 - 03.2018
High School Diploma -
Phillipsburg High School