LUKE FOGG
Chattanooga
Summary
Experienced professional with a background in physical education, sports management, coaching, and currently working as a Benefit Specialist with Unum Insurance. Skilled in planning and leading practice sessions, supporting team success, and providing excellent customer service by assisting clients with benefits inquiries and claims. Strong background in managing logistics and coordinating events. Passionate about promoting wellness and supporting individuals' growth, both in sports and their professional lives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Long-Term Disability Benefit Specialist
Unum Insurance
03.2025 - Current
- Efficiently manage complex claims caseloads with appropriate sign-offs
- Understand policies, procedures, contracts, and regulatory requirements for claims
- Apply problem-solving skills, analytical thinking, and best strategies for fair claim decisions
- Document and communicate claim determinations clearly and objectively to claimants
- Deliver timely customer service, promptly process claims, and promptly address inquiries
Long-Term Disability Associate Benefit Specialist
Unum Insurance
03.2024 - 03.2025
- Assist in managing complex claims under the guidance of a mentor, ensuring appropriate sign-offs and adherence to policies, contracts, and regulatory requirements.
- Apply problem-solving and analytical skills to assist with claim decisions, while learning to communicate determinations clearly and objectively to claimants.
- Provide timely support in processing claims and addressing inquiries, with oversight from a mentor to ensure quality and compliance.
- Continuously develop knowledge of claims processes and best practices through mentorship, seeking guidance and feedback to improve decision-making and efficiency.
Physical Education & Assistant Athletic Director
North Tampa Christian Academy
07.2022 - 06.2023
- Delivered physical education instruction to students from kindergarten through 8th grade, fostering physical fitness and healthy lifestyle habits.
- Designed and implemented age-appropriate lesson plans that promoted motor skills, teamwork, and sportsmanship.
- Actively participated in high school varsity sports programs, supporting student-athletes and promoting a culture of wellness and athletic development.
- Collaborated with coaches and staff to ensure effective program management and create opportunities for student-athlete success both on and off the field.
Crew Supervisor
Southern Adventist University
08.2021 - 07.2022
- Supervised and led crew members in the setup and execution of campus events, ensuring efficiency and attention to detail.
- Managed logistics for the shipping and receiving of equipment, ensuring smooth and timely operations.
- Developed and approved crew schedules, optimizing staff hours and task allocation.
- Coordinated the delivery and arrangement of furniture across campus buildings, ensuring proper placement and organization.
- Maintained a high standard of organization, ensuring all events and deliveries were executed seamlessly.
Member Services
The Honors Course, Inc.
03.2021 - 08.2021
- Provided caddie services for golf members, assisting with club selection, course navigation, and enhancing the overall golfing experience.
- Assisted with valet services, ensuring smooth and efficient vehicle handling for members.
- Delivered outstanding customer service, addressing member inquiries and ensuring satisfaction throughout their experience.
Crew Technician
Southern Adventist University
07.2017 - 07.2021
- Delivered exceptional customer service, ensuring a seamless and positive experience for guests during events.
- Assisted in the setup and teardown of events, ensuring timely and efficient transitions.
- Contributed to event coordination, collaborating with the team to manage logistics and event flow.
- Supported event management by handling tasks such as registration, guest services, and vendor coordination.
- Ensured all aspects of event execution were aligned with organizational standards and client expectations.
Head Coach
Collegedale Academy
11.2020 - 03.2021
- Planned, organized, and led practice sessions for the team, focusing on skill development and team dynamics.
- Provided strategic guidance to players during games and tournaments, helping to refine techniques and improve performance.
- Collaborated with fellow coaches and staff to ensure effective training and game strategies.
- Fostered a positive team environment that encouraged growth, discipline, and teamwork both on and off the field.
Education
Bachelor of Science - Kinesiology
Southern Adventist University
Collegedale, TN12.2021
Skills
- Claim management
- Policy Interpretation
- Problem solving
- Customer service
- Communication skills
- Time management
Certification
Teaching Certificate, North American Division Office of Education, Current
Timeline
Long-Term Disability Benefit Specialist
Unum Insurance
03.2025 - Current
Long-Term Disability Associate Benefit Specialist
Unum Insurance
03.2024 - 03.2025
Physical Education & Assistant Athletic Director
North Tampa Christian Academy
07.2022 - 06.2023
Crew Supervisor
Southern Adventist University
08.2021 - 07.2022
Member Services
The Honors Course, Inc.
03.2021 - 08.2021
Head Coach
Collegedale Academy
11.2020 - 03.2021
Crew Technician
Southern Adventist University
07.2017 - 07.2021
Bachelor of Science - Kinesiology
Southern Adventist University
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