Luke Wood
Johnson City
Summary
Highly motivated former collegiate athlete and detail-oriented professional with expertise in data analysis, project management, and process improvement. Adept at troubleshooting and resolving complex issues. Skilled in developing and implementing innovative strategies to increase efficiency. Team player and goal-oriented.
Overview
10
10
years of professional experience
Work History
Team Member
Tractor Supply Company
03.2023 - Current
- Assisted customers with product selection and provided exceptional service to enhance shopping experience.
- Collaborated with team members to streamline store processes, improving overall operational efficiency.
- Trained new employees on company policies, procedures, and best practices for superior customer engagement.
Front Office / Patient Coordinator
Tricities Orthodontics
03.2020 - 12.2021
- Supported timely and accurate submission of insurance claims, paperwork, and payments.
- Acted as a liaison between patients, families, and medical staff.
- Fielded calls, resolved issues, scheduled appointments, and provided assistance to patients and clinicians.
Summer Camp Counselor / Coach
Charlotte Eagles
05.2016 - 08.2017
- Created weekly or daily schedules, taking into account camper age groups and interests.
- Interacted with staff and supervisors to communicate and resolve camper needs and conflicts.
- Educated campers through goal oriented activities, skill based drills and sessions, and healthy competition through motivation and encouragement.
Education
No Degree - Biology
Belmont Abbey College
Belmont, NC10-2020
Skills
- Critical Thinking
- Problem Solving
- Hard work / Determination
- Detail Oriented
- Teamwork and Collaboration
- Equipment operation
- Mechanically inclined
Timeline
Team Member
Tractor Supply Company
03.2023 - Current
Front Office / Patient Coordinator
Tricities Orthodontics
03.2020 - 12.2021
Summer Camp Counselor / Coach
Charlotte Eagles
05.2016 - 08.2017
No Degree - Biology
Belmont Abbey College