Kristal LU Barnes
Nashville
Summary
Seeking a position where my professional yet managerial experience will
allow me to make an immediate contribution as an integral part of a
progressive company.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
T-Mobile
Nashville
02.2024 - Current
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support to enhance overall customer experience.
- Resolved customer issues with knowledgeable, friendly service, leading to increased customer satisfaction.
- Built strong customer relationships through personalized assistance and support, fostering loyalty and repeat business.
Beauty Advisor
Ulta Beauty Inc.
Nashville
08.2022 - Current
- Maintained clean and sanitary work environment, ensuring safety for customers and staff.
- Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
- Researched current and emerging trends in the industry.
- Assist customers in feeling relaxed and comfortable with the process.
- Recommended merchandise based on expert product knowledge and client preferences.
- Cultivated connections to provide guests with exceptional experiences in skincare, makeup, and fragrance.
- Recommended personalized skincare routines tailored to individual skin types and conditions.
Billing Specialist
UnitedHealth Group
Nashville
08.2021 - 05.2022
- Submitted claims to insurance companies, researched and resolved denials and explanations of benefit rejections, ensuring timely reimbursement.
- Investigated and resolved issues to maintain billing accuracy.
- Contacted insurance providers to verify insurance information and obtain billing authorization, facilitating accurate billing processes.
- Answered customer invoice questions and resolved invoicing and collection issues, enhancing customer satisfaction and reducing delays.
- Verified insurance eligibility for patients by calling appropriate parties.
AP ACCOUNTING ASSISTANT TEAM LEAD
Aramark
Nashville
07.2019 - 07.2020
- Led team of 7 financial professionals, coaching employees in job tasks to enhance team performance.
- Facilitated month-end and year-end close activities with Accounting team, contributing to accurate annual reporting.
- Researched changes in laws to maintain adherence to financial regulations.
- Investigated and resolved discrepancies in monthly bank accounts.
- Support reviews of Accounts Payable transactions and liaison with other
departments, field locations, and vendors.
Case Manager
CVS HEALTH – AETNA
Nashville
03.2017 - 06.2019
- Resolved average of 250 inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Review and verify applicable insurance coverage, provide application
status to both applicants and agents. - Responding to emails, accurately inputting personal data
information, etc.
HEATH BENEFITS ADMINISTRATOR
CVS HEALTH - Caremark
Nashville
03.2015 - 04.2019
- Verified insurance coverage
as well as provided educational assistance as needed to patients and/ or
other parties as needed. - Verified insurance coverageas well as provided educational assistance as needed to patients and/ orother parties as needed.
- Mentored newly hired employees in benefits department and provided information regarding company policies and procedures.
- Enhanced customer satisfaction by implementing creative problem-solving strategies.
- Reviewed customer requests, resolved inquiries, and defined specifications to facilitate timely order completion.
Education
High School Diploma -
GW CARVER
Birmingham, AL05.2009
Skills
- Document review
- Computer skills
- Work under pressure
- Crisis management
- Organizational communication
- Interpersonal communication
- Ability to work effectively with coworkers AND as a team member
- Training and coaching
- Relationship building
- Conflict resolution
- Good work ethic
Timeline
Customer Service Representative
T-Mobile
02.2024 - Current
Beauty Advisor
Ulta Beauty Inc.
08.2022 - Current
Billing Specialist
UnitedHealth Group
08.2021 - 05.2022
AP ACCOUNTING ASSISTANT TEAM LEAD
Aramark
07.2019 - 07.2020
Case Manager
CVS HEALTH – AETNA
03.2017 - 06.2019
HEATH BENEFITS ADMINISTRATOR
CVS HEALTH - Caremark
03.2015 - 04.2019
High School Diploma -
GW CARVER