Lyba Batool Naqvi
Nashville
Summary
Results-driven Information Systems professional with a Master of Science in Information Systems, specializing in Business Intelligence & Analytics. Experienced in IT support, software development, data analysis, and project management. Demonstrates strong technical and analytical skills with a focus on delivering effective technology and business solutions.
Overview
1
1
year of professional experience
1
1
Certification
Work History
IT MSP
ZAZZ
Nashville, TN
05.2026 - Current
- Provide Tier 1 IT support by troubleshooting hardware, software, and network-related issues for end users.
- Configure, deploy, and maintain desktops, laptops, mobile devices, and peripheral equipment.
- Perform device imaging, software installations, system updates, and user account management.
- Assist with Microsoft 365 administration, Active Directory user management, and endpoint support.
Graduate Teaching Assistant
Middle Tennessee State University
Murfreesboro, USA
07.2025 - 05.2026
- Developed course materials and assignment plans to enhance faculty effectiveness in academic instruction.
- Conducted in-depth research into diverse topics, enabling senior faculty to advance academic, administrative, and research projects.
- Facilitated discussions that increased student comprehension and engagement with course material.
- Conducted in-depth research into diverse topics to aid senior faculty with wide-ranging academic, administrative and research projects.
Education
Master of Science - Computer Information Systems, Business Intelligence and Analytics
Middle Tennessee State University
Murfreesboro, TN05-2026
BBA - Computer Information Systems, Business Administration
Middle Tennessee State University
Murfreesboro, TN08-2025
Skills
- IT Support & Troubleshooting
- Managed Service Provider (MSP)
- Remote Monitoring & Management (RMM)
- Endpoint Management
- Microsoft 365 Administration
- Active Directory
- Windows Administration
- Hardware & Software Deployment
- IT Asset Management
- Network Administration
- TCP/IP, DNS, DHCP
- Database Management
- SQL
- Python
- Scripting
- Data Analysis
- Business Intelligence
- Tableau
- Microsoft Excel
- Data Visualization
Certification
- Salesforce Certified Tableau Desktop Foundations
- Dale Carnegie Course - Certificate of Achievement
- NinjaOne Certified Automation Specialist
- NinjaOne Certified MSP Technician
Accomplishments
- Hope Lottery Scholarship Recipient
- MT Diversity Scholarship Recipient
- CIS Faculty Scholarship Recipient
- ISA Scholar Award Recipient
- Dean's List Recipient
Timeline
IT MSP
ZAZZ
05.2026 - Current
Graduate Teaching Assistant
Middle Tennessee State University
07.2025 - 05.2026
Master of Science - Computer Information Systems, Business Intelligence and Analytics
Middle Tennessee State University
BBA - Computer Information Systems, Business Administration
Middle Tennessee State University