Lydia Avery
Germantown,TN
Summary
Energetic and service oriented, I aim to always ensure guests always have a positive experience. I am well versed in customer service, problem management, and leadership via not just by my employment history, but also my vast volunteer experience. I am a wonderful addition to any team because I am a fast and eger learner, with an extremely strong work ethic. With over half a decade in the hospitality industry, I've gained an in-depth and unique skill set with positions ranging from dish washer to retail customer service manager. I am a extremely diligent young women with solid background in providing exceptional customer service in high-paced environments.
Overview
6
6
years of professional experience
Work History
Server
Huey's
08.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously and quickly without compromising service quality.
- Worked with POS system to place orders, manage tickets, and handle complimentary items.
- Ensured prices and ingredients would always be correct for the customer by having an advanced knowledge of all daily specials.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Frequently communicated with back of house staff to maintain order accurately and low ticket times.
- Cultivated warm relationships with regular customers by remembering their names, drinks and daily orders.
Special Needs Nanny
Crystal and Derrick Oliver
06.2024 - Current
- Managed challenging behaviors including running away, harmful stims, and meltdowns efficiently, utilizing de-escalation techniques and behavior modification strategies.
- Enhanced communication skills for non-verbal child through consistent use of language and visual aids.
- Fostered emotional well-being through active listening, validation, and encouragement during difficult moments or transitions.
- Increased independence in daily living activities by teaching self-care skills such as dressing, grooming, and hygiene management.
- Transported children safely to school, therapy appointments, recreational activities, maintaining punctuality at all times in order to stimulate the child's need for consistency.
- Organized stimulating activities that catered to an individual learning style while incorporating therapeutic goals.
- Maintained open lines of communication with parents, providing regular updates on their child's progress, as well as discussing any concerns following their ABA therapies throughout the day.
Take-Out Shift Leader
Huey's
09.2023 - Current
- Trained new hires and delegated daily tasks and responsibilities to employees.
- Completed a count and redistribution of all merchandise for sale across all 10 Huey's locations
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Continuously upheld the culture of kindness and timely service that Huey's is known for.
Server
Memphis Pizza Cafe
01.2022 - Current
- Ensured guests had a memorable and enjoyable dining experience by having extensive knowledge of the menu and well versed interpersonal skills
- Showing strong leadership talents and problem-solving skills to maintain team efficiency and organize workflow
- Efficiently operated POS to maintain speed and accuracy
- Demonstrated skill in sales by up-selling dishes that guests would enjoy
- Maintaining a calm and patient attitude during busy hours, normally handling 10,000 of total sales
- Showing incredible attention to detail always ensuring guests were dining in a clean and safe environment
- Applying an organizational skills set by ensuring orders and paperwork were always detailed and accurate
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory
Back of House Associate
Memphis Pizza Cafe
07.2021 - 01.2022
- Ensured order accuracy when acquiring orders, as well as when preparing them.
- Performed opening and closing tasks such as cleaning, food preparation, drawer counting and paperwork with speed and efficiency.
- Demonstrated patience and hospitably with customers through carry-out orders and hosting dine-in experiences.
- Solving unique problems with guests and coworkers by deescalation and quick thinking.
- Innovatively improvising different methods to maintain high productivity during crisis such as loss of power and/or water.
- Provided customer with quality dishes made in a clean and safe environment.
- Improved team efficiency by implementing structured training programs for new hires.
Front of House Manager
Winn-Dixie Stores Inc.
06.2019 - 07.2021
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring inventory was always updated to guarantee a fully stocked store.
- Maintained positive team work environment by encouraging unity and respect in accordance with company policies.
- Oversaw daily financial transactions, including cash handling, deposits, and reporting, maintaining accuracy and accountability.
- Addressed and resolved guest complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Single handedly coordinated the front of house schedule week by week based on my employees specific needs.
- Maintained a 3.0 Honors GPA while handling said responsibilities throughout eleventh and twelfth grade.
Education
High School Honors Diploma -
DeLand High School
DeLand, FL05-2021
Skills
- Customer Service
- Multitasking Abilities
- Teamwork and Collaboration
- Cash Handling and Reconciliation
- Customer Satisfaction
- Work Prioritization
- Managing Inventory Stock
- Handling Complaints and Inquiries
- Managing and Maintaining Schedules
- Tennessee ABC Licensed
- Strong work ethic
- Exceptional customer service
- Guest engagement
Timeline
Server
Huey's
08.2024 - Current
Special Needs Nanny
Crystal and Derrick Oliver
06.2024 - Current
Take-Out Shift Leader
Huey's
09.2023 - Current
Server
Memphis Pizza Cafe
01.2022 - Current
Back of House Associate
Memphis Pizza Cafe
07.2021 - 01.2022
Front of House Manager
Winn-Dixie Stores Inc.
06.2019 - 07.2021
High School Honors Diploma -
DeLand High School
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