Lyndi Neal
Dyersburg,TN
Summary
Detail-oriented Bank Secrecy Act Analyst and Fraud Analyst with strong investigative skills, a deep understanding of regulatory compliance, and exceptional customer communication abilities. Proven success in managing complex fraud cases while ensuring adherence to the Bank Secrecy Act. Skilled in analyzing data to identify trends and mitigate risks, contributing to enhanced operational efficiency and security. Committed to fostering a culture of compliance and integrity within financial institutions.
Overview
27
27
years of professional experience
Work History
BSA and Fraud Analyst
First Citizens National Bank
Dyersburg, Tennessee
03.2018 - Current
- Employed specialized software tools to detect fraud patterns, enhancing investigation efficiency.
- Analyzed transaction patterns to identify potentially fraudulent activities.
- Investigated suspicious account activities, escalating critical issues to mitigate potential fraud.
- Oversaw portfolio of fraud cases, achieving prompt resolutions that adhered to company policies.
- Engaged with customers regarding suspected fraudulent activities, offering guidance and support during resolution.
- Conducted thorough reviews and submissions of compliance reports, including OFAC, CTRs, and 314a, to uphold Bank Secrecy Act regulations.
- Analyzed transaction data to identify fraudulent activity and mitigate risks.
- Conducted thorough investigations of suspicious transactions to ensure compliance.
- Evaluated customer data to identify and prevent fraudulent activities.
Teller/Lead Customer Service Associate
First Citizens National Bank
Dyersburg, Tennessee
03.1999 - 03.2018
- Provided exceptional customer service and resolved inquiries promptly.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Educated customers on bank products and services, enhancing engagement and satisfaction levels.
- Managed high volumes of currency transactions accurately and efficiently, minimizing discrepancies.
- Balanced cash drawer and maintained accurate financial records.
- Ensured compliance with banking regulations and policies consistently.
- Maintained confidentiality of all customer records and information according to company policies.
- Trained new tellers on procedures and best practices effectively.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Resolved discrepancies between actual cash amounts and transaction records, ensuring financial accuracy.
- Identified transaction errors when debits and credits did not balance.
Skills
- Fraud investigation
- Fraud detection software
- Regulatory compliance
- Pattern analysis
- Case management
- Customer relationship management
- Data analysis
- Fraud prevention
- Fraud detection
- Anti-fraud systems
- AML compliance
- Detail-oriented
Timeline
BSA and Fraud Analyst
First Citizens National Bank
03.2018 - Current
Teller/Lead Customer Service Associate
First Citizens National Bank
03.1999 - 03.2018