Lyndon Cunningham
Chattanooga
Summary
Dynamic professional with a proven track record at the Tennessee Department of Labor & Workforce Development, excelling in claims investigation and customer service. Demonstrated critical thinking by reducing claims processing time and identifying fraud cases, while fostering strong client relationships through active listening and effective communication.
Experienced with claims management and dispute resolution. Utilizes strong analytical skills to assess and process claims efficiently. Track record of maintaining regulatory compliance and delivering exceptional client service.
Overview
16
16
years of professional experience
Work History
UI Claims Agent
Tennessee Department of Labor & Workforce Development, TDLWD
04.2024 - Current
- Maintained detailed records of all claims activities, ensuring compliance with regulatory requirements and company policies.
- Reduced claims processing time by implementing efficient workflow strategies and prioritizing tasks.
- Identified potential fraud cases through careful analysis of claim data, collaborating with special investigation units when necessary.
- Provided exceptional customer service by responding to inquiries in a timely manner and offering support throughout the claims process.
Fitness Coach
Agoge Combatives
11.2019 - Current
- Educated clients on proper exercise technique, reducing the risk of injury while maximizing workout effectiveness.
- Developed strong member relationships with caring and collaborative approach.
- Provided coaching about healthy lifestyle strategies.
- Instructed on proper use of equipment for safety of all members.
- Modified workout plans according to fitness levels and medical considerations.
- Stayed up-to-date on industry trends and techniques, continually refining personal training skills for maximum results.
Delivery Driver
Noland Wholesale
12.2022 - 03.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
Gym Manager
City Club
12.2019 - 09.2020
- Enhanced customer satisfaction through swift resolution of member concerns and consistent communication with clients.
- Expanded clientele base with targeted marketing strategies such as social media campaigns and local partnerships.
- Oversaw facility maintenance to ensure a clean, safe, and inviting environment for members and staff.
- Developed sales strategies and coached staff on selling tactics to maintain high percentage of membership enrollments.
- Focused on building a strong company culture that fostered teamwork, collaboration, motivation among employees in their daily responsibilities.
- Reviewed stock counts and ordered items to control inventory.
Fleet Manager
BWY Transport
09.2018 - 12.2019
- Maintained accurate records of all vehicles'' registration, insurance policies, maintenance logs, and other relevant documentation for easy access during audits or inspections.
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
- Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
- Increased fleet efficiency by implementing preventive maintenance programs and scheduling regular vehicle inspections.
Assembly Line Worker
Volkswagen Chattanooga
02.2017 - 08.2018
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
- Performed visual and functional inspection of components to determine quality and identify defects.
Customer Service Representative
United Healthcare
04.2015 - 06.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Automated Logistical Specialist (92A)
Army
10.2009 - 11.2014
- Managed a team of logistical support personnel, providing direction and guidance to help them excel in their roles.
- Prepared detailed reports on logistical activities for leadership review, highlighting areas requiring improvement or additional resources.
- Supervised maintenance schedules for vehicles and equipment within the unit''s fleet, ensuring optimal functionality throughout deployment periods.
- Participated in continuous improvement initiatives by identifying opportunities for increased efficiency and effectiveness within the logistical operations.
Education
High School Diploma -
Killeen High School
Killeen, TX05-2008
Skills
- Claims investigation
- Assertiveness
- Insurance terminology
- Trade policy
- Customer service
- Active listening
- Critical thinking
- Data entry
- Shipping and receiving
- Warehouse operations
- Documentation review
- Transportation management
Army Service Medal
Completion of service with the United States Armed forces, and displays of excellence in all my duties.
Timeline
UI Claims Agent
Tennessee Department of Labor & Workforce Development, TDLWD
04.2024 - Current
Delivery Driver
Noland Wholesale
12.2022 - 03.2023
Gym Manager
City Club
12.2019 - 09.2020
Fitness Coach
Agoge Combatives
11.2019 - Current
Fleet Manager
BWY Transport
09.2018 - 12.2019
Assembly Line Worker
Volkswagen Chattanooga
02.2017 - 08.2018
Customer Service Representative
United Healthcare
04.2015 - 06.2016
Automated Logistical Specialist (92A)
Army
10.2009 - 11.2014
High School Diploma -
Killeen High School
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