Jennifer Carter Windrow
Murfreesboro
Summary
Passionate executive professional highly skilled in creating a strong, positive work culture that fosters social impact. Focused on building relationships and exceeding expectations through utilizing invaluable leadership and communication skills.
Overview
20
20
years of professional experience
Work History
Chief Operations Officer
i2i Population Health
01.2016 - Current
Directed all Client Delivery including Client Success, Implementation Services and Data Solutions departments.
Highlights: Provided balance between executive leadership team and teams on ground floor, managed strategic relationships within the network, established strong community relations
AVP, Client Services
Informatics Corporation of America (ICA)
01.2011 - 01.2016
-Ensured development of positive client relationships, client satisfaction and continuing client support
Highlights: Created an initiative that streamlined the process for implementation of specific technology, developed work-flow assessment activities that . . ., spearheaded an effort that redesigned client facing technology for the betterment of both private and public health information exchanges.
Director, Client Services
Shared Health
01.2010 - 01.2011
-Managed operational departments that supported revenue growth, successful relationship management and strong value propositions
Highlights: Designed an highly effective infrastructure to scale standardized processes and efficiency, optimized client registration process to reduce complexity and ensure a more positive client experience
VP, Customer Program Delivery
Onlife Health (formerly Gordian Health Solutions Inc.)
01.2005 - 01.2010
-Managed operational departments that supported revenue growth, successful relationship management and strong value propositions
Highlights: Designed an highly effective infrastructure to scale standardized processes and efficiency, optimized client registration process to reduce complexity and ensure a more positive client experience
Education
Bachelor of Business Administration -
Middle Tennessee State University
01.1995
Skills
- Organizational leadership
- Operational excellence
- Profitability improvement
- Operations management
Community Impact
-Stepping Stones: Volunteer coordinator (provided 9,503 meals in 2024 and served 417 women and children), actively sought and provided solutions for areas with needed improvements
-Second Harvest: Board member, Volunteer, created and planned a Galentines fundraising event with a hands-on element, coordinated funding for a Backpack Program for food insecure students within the Murfreesboro City Schools system
-Greenhouse Ministries: Provided Basic Finance Courses for those in the community working to become financially independent
Timeline
Chief Operations Officer
i2i Population Health
01.2016 - Current
AVP, Client Services
Informatics Corporation of America (ICA)
01.2011 - 01.2016
Director, Client Services
Shared Health
01.2010 - 01.2011
VP, Customer Program Delivery
Onlife Health (formerly Gordian Health Solutions Inc.)
01.2005 - 01.2010
Bachelor of Business Administration -
Middle Tennessee State University
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