Michelle Jordan
Antioch
Summary
Dedicated and customer-focused bottle server and bartender with eight years of experience in high-volume, fast-paced nightlife environments. Skilled in delivering exceptional service, managing high-end bottle service, and creating a memorable guest experience. Adept at multitasking, with strong knowledge of cocktails, spirits, and wine. Excellent interpersonal and communication skills, with a keen eye for detail and a passion for the hospitality industry.
Seasoned bartender with several years of service at high-end bar. Skillful in providing full food and cocktail service for large groups and sporting events. Dedicated to supporting operations during high-demand events and parties.
Overview
8
8
years of professional experience
Work History
Lead Bartender
Blueprint Cocktail Club
Nashville
04.2025 - Current
- Crafted signature cocktails using fresh ingredients and innovative techniques.
- Supervised bar staff, ensuring smooth operations during peak hours.
- Trained new bartenders on cocktail preparation and customer service standards.
- Ensured compliance with health and safety regulations in beverage preparation areas.
- Collaborated with management to optimize bar workflow and improve guest satisfaction.
- Managed closing procedures such as counting money, balancing tills and reconciling receipts at end of shift.
- Trained new bartenders on drink preparation and upselling techniques.
Server
First Watch
Nashville
12.2023 - Current
- Greet and seat guests promptly, providing menus and daily specials information.
- Take accurate food and beverage orders, ensuring special dietary requirements are met.
- Serve meals efficiently while maintaining high standards of customer service.
- Assist in the setup and breakdown of the breakfast service area, ensuring cleanliness and readiness.
- Handle cash and credit card transactions accurately, following company procedures.
- Collaborate with kitchen staff to ensure timely and accurate order delivery.
- Address and resolve guest concerns and complaints promptly and professionally.
Bartender
Smashing crab
Hendersonville
10.2020 - 04.2021
- Prepared and served a diverse range of beverages, including classic and innovative cocktails.
- Provided exceptional customer service, engaging with guests to ensure a positive experience.
- Maintained a clean and organized bar area, adhering to health and safety standards.
- Assisted in inventory management, including ordering supplies and restocking as needed.
- Collaborated with team members to support smooth operations during peak hours.
Bartender/Server
Wild Eggs
Bellevue
08.2018 - 03.2019
- Provided exceptional service to guests during breakfast and lunch.
- Maintained a clean and organized dining area, adhering to health and safety standards.
- Assisted in training new staff members, promoting a positive team environment.
- Upsold menu items and promoted daily specials to enhance guest experience and increase sales.
- Managed multiple tables and large parties, ensuring timely service and guest satisfaction.
Nightlife Server
Minerva
Nashville
09.2018 - 02.2019
- Provided exceptional service to guests during peak hours, managing multiple tables efficiently.
- Prepared and served a variety of cocktails, wines, and spirits.
- Assisted in the setup and breakdown of events, ensuring all guest needs were met.
- Maintained knowledge of current drink trends, seasonal offerings, and special promotions.
Education
High school or equivalent -
McGavock High School
Nashville, TnSkills
- Hospitality
- TABC Certified
- Cocktail crafting
- Customer service excellence
- Cash handling procedures
- Team collaboration
- Training and mentorship
- Attention to detail
- Guest satisfaction
- Cocktail development
Timeline
Lead Bartender
Blueprint Cocktail Club
04.2025 - Current
Server
First Watch
12.2023 - Current
Bartender
Smashing crab
10.2020 - 04.2021
Nightlife Server
Minerva
09.2018 - 02.2019
Bartender/Server
Wild Eggs
08.2018 - 03.2019
High school or equivalent -
McGavock High School