Mack Adkins
Murfreesboro
Summary
Social work student with expertise in communication and customer service. Proficient in managing inquiries, data entry, and problem resolution. Dedicated to improving client experiences through effective task management. Seeking to gain experience as a direct support professional for disabled adults.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Administrative Assistant
The Journey Home, Murfreesboro
Murfreesboro
05.2026 - Current
- Facilitated effective business correspondence by providing information via phone calls and emails.
- Managed incoming calls and routed inquiries to appropriate personnel without delay.
- Maintained organized filing systems for physical and electronic documents, ensuring accuracy and confidentiality.
- Entered data into spreadsheets utilizing Microsoft Excel and similar programs.
- Systematically handled confidential documents according to established protocols.
Delivery Driver
Meals on Wheels
Murfreesboro
05.2024 - Current
- Executed timely delivery of meals while adhering to assigned routes and schedules.
- Delivered goods promptly while observing speed limits and traffic regulations.
- Communicated with clients about delivery times and special requests to enhance service experience.
- Provided friendly customer service during meal drop-offs, enhancing client experience.
- Assisted with loading and unloading meal deliveries at various locations.
- Organized deliveries by designated areas to streamline process and minimize delays.
- Complied with food safety standards during meal handling and transportation to ensure client safety.
- Reported client feedback or concerns to program coordinator immediately.
Front End Assistant
Costco Wholesale Corp
Murfreesboro
10.2024 - 01.2025
- Engaged with customers to deliver exceptional service experiences.
- Guided customers in product selection and purchase decisions to enhance satisfaction.
- Loaded carts efficiently to expedite customer service processes.
- Restocked shelves regularly to ensure product availability and support sales.
- Cleaned and organized store to maintain a pleasant shopping atmosphere. to create a welcoming shopping environment.
- Collaborated with team members to facilitate smooth daily operations.
- Participated in training sessions to enhance product knowledge and skills.
- Ensured compliance with all applicable laws, regulations, and company policies.
Education
High School Diploma -
Middle Tennessee State University
Murfreesboro, TN05-2028
High School Diploma -
Riverdale High School
Murfreesboro, TN05-2024
Skills
- Administrative support
- Data entry
- Records management
- Microsoft
- Document formatting
- Internet research
- Presentation design
- Visual organization
- Audio transcription
- Customer service
- Digital communication
- Team collaboration
- Problem resolution
- Communication skills
Certification
- QPR
Timeline
Administrative Assistant
The Journey Home, Murfreesboro
05.2026 - Current
Front End Assistant
Costco Wholesale Corp
10.2024 - 01.2025
Delivery Driver
Meals on Wheels
05.2024 - Current
High School Diploma -
Middle Tennessee State University
High School Diploma -
Riverdale High School