Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mackenzie Byard

Lebanon

Summary

Detail-oriented professional with a focus on customer service, team collaboration, and effective time management. Proven ability to maintain guest relations and train new staff for optimal performance.

Overview

3
3
years of professional experience

Work History

Host

House of Cards
Nashville, TN
11.2025 - Current
  • Greeted and seated guests, ensuring a welcoming atmosphere.
  • Trained new hosts on operational procedures and customer service standards.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.

Supervisor

Chick-fil-A
Lebanon, TN
05.2023 - 11.2025
  • Supervised daily operations, ensuring smooth workflow and adherence to quality standards.
  • Trained and mentored team members on service techniques and operational protocols.
  • Analyzed sales data to identify trends, facilitating informed decision-making for promotions.

Kids Club Associate

Wilson County Public Schools
Wilson County, TN
10.2022 - 04.2024
  • Facilitated engaging educational activities for diverse groups of children.
  • Developed and implemented curriculum plans to enhance student learning experiences.
  • Monitored child behavior and ensured a safe environment during club sessions.
  • Collaborated with staff to coordinate events and special activities for students.

Education

Associate of Science -

Cumberland University
Lebanon, TN
12.2025

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Guest relations
  • Telephone reception

Timeline

Host

House of Cards
11.2025 - Current

Supervisor

Chick-fil-A
05.2023 - 11.2025

Kids Club Associate

Wilson County Public Schools
10.2022 - 04.2024

Associate of Science -

Cumberland University
Mackenzie Byard