Mackenzie Hunley
Murfreesboro
Summary
Detail-oriented Administrative Assistant with 5+ years of experience supporting healthcare operations, improving workflow efficiency, and ensuring compliance with contractual requirements. Proven ability to coordinate across departments, manage high-volume administrative tasks, and deliver exceptional customer service and maintain great relationship with the client.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Acentra Health
03.2024 - Current
- Managed administrative operations for state healthcare contracts, coordinated efforts among providers, contractors, and internal teams
- Oversaw scheduling of onsite facility reviews, ensured compliance with strict contractual turnaround times (TATs)
- Streamline intake and processing of admission documentation, improving accuracy and audit readiness
- Maintain compliance-focused documentation systems, supporting successful audits and regulatory standards
- Acted as key point of contact for providers and contractors, facilitated communication flow and issue resolution
- Handle invoicing and contractor coordination, ensuring timely processing and operational continuity
Customer Service Representative
Kepro
12.2018 - 03.2024
- Led root cause analysis to identify performance gaps, implementing corrective action strategies that enhanced service quality
- Developed monitoring processes to ensure compliance with contractual and regulatory requirements, minimizing risk of non-compliance
- Served as subject matter expert, guiding team on policies and compliance standards to ensure consistent adherence
- Delivered high-volume application processing with strong accuracy and attention to detail
- Analyzed operational data to uncover trends, improving efficiency and service delivery outcomes
- Generated detailed reports for leadership, supporting decision-making and performance improvements
Education
High School Diploma -
Ashworth Highschool
Skills
- Administrative support
- Scheduling
- Document Coordination
- Records Management
- Customer service
- Workflow optimization
- Process Improvement
- Cross-functional coordination
- Data analysis
- Audit preparation
- Time management
- Critical thinking
Timeline
Administrative Assistant
Acentra Health
03.2024 - Current
Customer Service Representative
Kepro
12.2018 - 03.2024
High School Diploma -
Ashworth Highschool