Mackenzie Lee
White House
Summary
Focused Service Specialist with experience providing top-notch clerical support and operational assistance to meet staff needs. Capable and highly organized when coordinating documents, supplies and project resources. Clear communicator and self-motivated worker with decisive nature necessary to manage independent work.
Overview
4
4
years of professional experience
Work History
Service Specialist
Epiq Systems
03.2025 - Current
- Provided knowledgeable service and support for all customer needs.
- Supported legal projects with advanced skills in document management, customer relations and reporting.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Provided full mail services for a team of 40+
- Ensured all items in office were stocked and ordered more supplies as needed
- Kept constant watch of email and work related applications to stay up to date on all tasks
- Set up and broke down all meetings and conferences
- Maintained client relations through prompt and accurate work
Front Desk Receptionist
Holiday Inn Express
12.2023 - Current
- Managed front desk operations, enhancing guest check-in efficiency and satisfaction
- Resolved guest inquiries promptly, improving customer retention
- Coordinated with housekeeping to ensure room readiness, boosting occupancy rates
- Utilized booking software to streamline reservations, increasing daily bookings
- Handled cash transactions accurately, ensuring financial integrity
- Welcomed guests with warmth, managed reservations efficiently, and resolved customer concerns promptly, enhancing overall guest satisfaction at Holiday Inn Express
- Meticulously maintained guest records, processed payments accurately, and ensured smooth check-in/out procedures, contributing to seamless hotel operations
- Resolved guest inquiries, improving service response time and fostering a welcoming environment
- Coordinated with housekeeping to ensure room readiness, boosting occupancy rates
- Handled billing and reservations, ensuring accuracy and optimizing revenue collection
- Trained new staff in front desk procedures, contributing to a cohesive team dynamic
- Streamlined front desk operations, reducing check-in time and significantly improving guest feedback scores on efficiency and service
Front Desk Receptionist
Hampton Inn
11.2022 - Current
- Managed front desk operations, enhancing guest check-in efficiency and satisfaction
- Resolved guest inquiries promptly, improving customer retention
- Coordinated with housekeeping to ensure room readiness, boosting occupancy rates
- Utilized booking software to streamline reservations, increasing daily bookings
- Handled cash transactions accurately, ensuring financial integrity
- Welcomed guests with warmth, managed reservations efficiently, and resolved customer concerns promptly, enhancing overall guest satisfaction at Holiday Inn Express
- Meticulously maintained guest records, processed payments accurately, and ensured smooth check-in/out procedures, contributing to seamless hotel operations
- Resolved guest inquiries, improving service response time and fostering a welcoming environment
- Coordinated with housekeeping to ensure room readiness, boosting occupancy rates
- Handled billing and reservations, ensuring accuracy and optimizing revenue collection
- Trained new staff in front desk procedures, contributing to a cohesive team dynamic
- Streamlined front desk operations, reducing check-in time and significantly improving guest feedback scores on efficiency and service
Sales Associate
Torrid
11.2021 - Current
- Assisted customers with product selection, boosting sales and enhancing customer satisfaction
- Executed inventory management tasks, maintaining optimal stock levels and reducing shortages
- Collaborated with team to meet sales targets, contributing to overall store success
- Resolved customer issues promptly, improving store reputation and customer loyalty
- Delivered exceptional customer service, driving sales and fostering brand loyalty
- Managed inventory, styled displays, and provided personalized fashion advice to diverse clientele
- Consistently exceeded sales targets through effective upselling techniques
- Implemented innovative merchandising strategies, contributing to store's overall performance
Education
Associate in Applied Science (A.A.S.) - Business Management Candidate
Volunteer State Community College
05.2026
High School Diploma - US
White House High School
White House, TN05.2022
Skills
- Team Leadership
- Customer Service
- Problem Solving
- Conflict Resolution
- Time Management
- Budgeting
- Attention to detail
- Client retention strategies
- Cross-functional coordination
- Scheduling
- Complaint resolution
- Product knowledge
- Stress management
- Punctuality and reliability
Timeline
Service Specialist
Epiq Systems
03.2025 - Current
Front Desk Receptionist
Holiday Inn Express
12.2023 - Current
Front Desk Receptionist
Hampton Inn
11.2022 - Current
Sales Associate
Torrid
11.2021 - Current
Associate in Applied Science (A.A.S.) - Business Management Candidate
Volunteer State Community College
High School Diploma - US
White House High School
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