Mackenzie Shea Rosson
Leoma
Summary
Compassionate Licensed Massage Therapist with over seven years of experience, known for high productivity and efficient task completion. Skilled in Swedish, deep tissue, and sports massage techniques to address various client needs. Possess strong interpersonal skills, active listening, and empathy, ensuring excellence in client care and comfort. Ready to leverage specialized skills and soft skills to provide exceptional service.
Overview
7
7
years of professional experience
Work History
Licensed Massage Therapist
Massage Envy
Spring Hill
03.2024 - Current
- Promoted health and wellness benefits of massage and related therapies to help clients achieve goals.
- Assessed soft tissue condition, joint quality and function, muscle strength and range of motion.
- Provided exceptional customer service, addressing any concerns and ensuring a therapeutic and relaxing massage experience.
- Completed in-depth training in massage practices and used latest techniques for best results.
- Participated in team meetings with other therapists in order to discuss clinical issues related to patient care.
- Performed therapeutic pregnancy, sports, deep tissue and Swedish massage on clients.
Licensed Massage Therapist
Self Employed Services
Lawrenceburg
03.2021 - 12.2024
- Assessed client progress over multiple sessions, adjusting techniques and treatment plans as necessary for optimal results.
- Provided exceptional customer service, addressing any concerns and ensuring a therapeutic and relaxing massage experience.
- Increased sales by providing exceptional service and maintaining positive and energetic attitude.
- Managed front desk operations such as scheduling appointments, checking out patients or answering phone calls.
- Kneaded muscles and soft tissues to help clients release tension and improve physical wellbeing.
- Conducted client intake interviews to understand specific needs and preferences, tailoring massage techniques accordingly.
- Ensured a safe environment for both staff members and clients at all times by adhering to safety regulations set forth by the state licensing board.
Licensed Massage Therapist
Agape Massage and Bodywork
Fayetteville
02.2019 - 08.2021
- Built positive client relationships and guided clients through treatments.
- Adhered to ethical standards when dealing with clients' personal information or concerns.
- Demonstrated knowledge of anatomy, physiology and pathology to ensure safety during treatments.
- Provided body wraps, scrubs, hot stone therapy, reflexology or other specialized treatments as requested by customers.
Licensed Massage Therapist
Massage Envy Spa
Franklin
12.2018 - 12.2020
- Promoted health and wellness benefits of massage and related therapies to help clients achieve goals.
- Offered guidance on posture and ergonomics to clients, helping to prevent future strain and injury.
- Assessed soft tissue condition, joint quality and function, muscle strength and range of motion.
Front Desk Associate
Massage Envy Spa
Franklin
10.2017 - 12.2018
- Reviewed accounts to assess open charges and answer customer questions.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Computed bills, collected payments and made change for guests.
- Answered phone and emails to make reservations and take guest information.
- Greeted guests upon arrival and provided excellent customer service.
- Trained newly hired employees on front desk procedures and business operations.
- Cleaned and maintained lobby and common areas by restocking supplies and wiping down surfaces.
Education
Massage Therapy
Nashville School of Massage Therapy
Franklin, TN08-2018
Skills
- Massage techniques
- Client assessment
- Customer service
- Treatment planning
- Time management
- Problem-solving
- Written communication
- Attention to detail
Timeline
Licensed Massage Therapist
Massage Envy
03.2024 - Current
Licensed Massage Therapist
Self Employed Services
03.2021 - 12.2024
Licensed Massage Therapist
Agape Massage and Bodywork
02.2019 - 08.2021
Licensed Massage Therapist
Massage Envy Spa
12.2018 - 12.2020
Front Desk Associate
Massage Envy Spa
10.2017 - 12.2018
Massage Therapy
Nashville School of Massage Therapy