Mackenzie Patterson
Murfreesboro
Summary
Dynamic professional with a strong work ethic and exceptional attention to detail, experienced in scheduling and patient coordination. . Proficient in electronic health record systems, I excel in optimizing workflows and enhancing communication between patients and healthcare providers, ensuring seamless operations and improved patient experiences.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Scheduler/ Front Desk
AASC
01.2025 - 06.2025
- Assisted in scheduling and coordinating appointments to optimize workflow.
- Developed proficiency in using scheduling software for efficient task management.
- Communicated effectively with team members to ensure alignment on schedules.
- Learned to prioritize tasks based on urgency and availability of resources.
Front Desk/ Medical Assistant
Care First Urgent Care
07.2022 - 04.2024
- Managed patient check-in and scheduling using electronic health record systems.
- Assisted in maintaining organized patient files and medical records for efficient retrieval.
- Educated patients on office procedures, ensuring understanding of next steps in care.
- Coordinated communication between patients and healthcare providers to facilitate timely responses.
- Processed insurance information and verified coverage to streamline billing processes.
Surgery Scheduler
Clinton Memorial Hospital
02.2019 - 06.2022
- Scheduled surgical procedures, ensuring optimal use of operating room resources.
- Coordinated with medical staff to confirm patient readiness and necessary documentation.
- Managed patient inquiries regarding surgery details, providing clear communication and support.
- Utilized electronic health record systems for accurate scheduling and patient tracking.
Server/ Resident Assistant
Ohio Living Cape May
01.2017 - 02.2019
- Provided exceptional customer service, ensuring positive dining experiences through attentive and friendly interactions.
- Collaborated with kitchen staff to coordinate timely food preparation and delivery, enhancing overall efficiency.
- Managed cash register operations, accurately processing payments and maintaining balanced cash drawers.
- Maintained cleanliness and organization of dining area, upholding health and safety standards consistently.
Education
High School Diploma -
Wilmington High School
Wilmington, OH05.2019
Skills
- Computer skills
- Attention to detail
- Data entry
- Strong work ethic
- Customer service
- Critical thinking
- Teamwork and collaboration
- Schedule coordination
- Schedule management
- Medical terminology
Certification
CPR
BLS
Timeline
Scheduler/ Front Desk
AASC
01.2025 - 06.2025
Front Desk/ Medical Assistant
Care First Urgent Care
07.2022 - 04.2024
Surgery Scheduler
Clinton Memorial Hospital
02.2019 - 06.2022
Server/ Resident Assistant
Ohio Living Cape May
01.2017 - 02.2019
High School Diploma -
Wilmington High School
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