Julia Mowery
Heiskell
Summary
Dynamic and results-driven professional with a proven track record at Jewelry Television, excelling in customer service and problem-solving. Recognized for enhancing client satisfaction and loyalty through effective communication and teamwork. Skilled in payment processing and maintaining confidentiality, consistently delivering positive experiences in high-pressure environments.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Admissions position. Ready to help team achieve company goals.
Overview
33
33
years of professional experience
Work History
Sales Associate
Jewelry Television
10.2017 - 12.2022
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Resolved customer inquiries and complaints effectively, fostering positive shopping experiences.
- Trained new associates on sales techniques and company policies, promoting team cohesion and efficiency.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Educated customers on product features and benefits, driving informed purchase decisions.
Secretary/Administrative Secretary
Knoxville Christian School
08.2000 - 07.2002
- Answered multi-line phone system and enthusiastically greeted callers.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Assisted the President of the school with any inquiries
- Took in lunch/tuition money and did all banking
- Basic typing
Clerical Worker
Sears Logistics Services Inc.
09.1989 - 08.2000
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Answered all incoming calls
- Scheduled deliveries for customers
- Routing delivery stops for delivery driver
- Input customer stops in computer for delivery driver pay check
Education
High School Diploma -
Campbell County Comprehensive High School
LaFollette, TN05-1987
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Reliable and punctual
- Friendly
- Calm demeanor
- Answering phone calls
- Sending and Receiving emails
- Discreet with customer/patients private information
- Payment processing
Timeline
Sales Associate
Jewelry Television
10.2017 - 12.2022
Secretary/Administrative Secretary
Knoxville Christian School
08.2000 - 07.2002
Clerical Worker
Sears Logistics Services Inc.
09.1989 - 08.2000
High School Diploma -
Campbell County Comprehensive High School