Summary
Overview
Work History
Education
Skills
Timeline
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Macy Holter

Greeneville

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Demonstrates strong problem-solving abilities and attention to detail, ready to bring these skills to a new challenge. Pursues every opportunity to support team members while fostering a positive environment.

Overview

5
5
years of professional experience

Work History

Barista

7Brew Coffee
05.2024 - Current
  • Cultivated a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Navigated customer complaints professionally, resolving issues promptly to ensure satisfaction and loyalty.
  • Worked closely with supervisors to address any workflow issues or concerns to minimize disruptions to daily operations.

Camp Counselor/Activity Coordinator

Doe River Gorge Ministries, Inc.
05.2023 - 08.2023
  • High Adventure Summer Camp Counselor and Activity Director (2022-2023)
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
  • Able to be composed under pressure and exhibit leadership skills during emergency situations.
  • Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations.

Retail Clerk

The Greenehouse
12.2021 - 05.2022


  • Responsibilities included inventory, customer service, arranging displays, and assisted in purchasing.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Strengthened communication skills through regular interactions with others.

Barista

Starbucks
08.2021 - 12.2021
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Maintained regular and consistent attendance and punctuality.

Front of House Employee

Chick-fil-A
06.2020 - 06.2021
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
  • Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
  • Worked effectively in a fast paced environment.

Education

Bachelor of Science - Biology

North Greenville University
Tigerville, SC
05-2027

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Exceptional customer service

Timeline

Barista

7Brew Coffee
05.2024 - Current

Camp Counselor/Activity Coordinator

Doe River Gorge Ministries, Inc.
05.2023 - 08.2023

Retail Clerk

The Greenehouse
12.2021 - 05.2022

Barista

Starbucks
08.2021 - 12.2021

Front of House Employee

Chick-fil-A
06.2020 - 06.2021

Bachelor of Science - Biology

North Greenville University

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Macy Holter