Macy May
Chattanooga
Summary
Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Medical Office Specialist
Parkridge Medical Group Neurosurgery
Chattanooga
06.2025 - Current
- Managed daily opening and closing of front lobby, ensuring secure reception areas and smooth patient flow
- Checked in patients upon arrival, confirming appointment details to enhance patient experience
- Verified insurance and collected co-pays and outstanding balances, maintaining accurate payment records
- Updated patient demographics and medical records to ensure current contact and billing information
- Handled multi-line phone system and scheduled patient appointments, prioritizing clinical needs for effective care delivery
- Processed incoming mail and uploaded documents to patient files to maintain complete records
- Scheduled vendor lunches and coordinated vendor logistics.
- Closed out end-of-day financials when payments were collected, reconciling receipts and logs
Assistant Manager
Domino's
Hixson
03.2025 - 05.2025
- Managed closing shift operations, counted register and reconciled drivers' cash at day end
- Trained new employees on food assembly standards and closing procedures, improving team readiness
- Prepared pizzas and menu items to meet quality and speed standards during busy shifts
- Delivered orders during peak demand, ensuring service continuity despite driver absences
- Conducted daily inventory counts, identifying and reporting discrepancies to enhance stock accuracy
- Stocked and organized line supplies to reduce prep delays and maintain production flow
- Cleaned and closed food prep lines and equipment to ensure sanitary handoff for next shift
- Answered phones and took customer orders, ensuring accurate fulfillment and timely handoff
Production Lead
The Rustic House LLC
Chattanooga
09.2021 - 05.2025
- Advanced from entry-level to Production Lead, overseeing daily candle production and meeting wholesale demand
- Managed private-label and brandless orders, creating shelf-ready products and boosting retail assortment
- Implemented batch quality checks using scent and burn tests, enhancing product consistency and minimizing rework.
- Tracked inventory levels in spreadsheet logs and coordinated timely raw-material reorders to prevent shortages.
- Trained seasonal staff on pouring techniques and safety protocols, shortening onboarding time.
- Managed weekend market setup and product displays, engaging customers to gather valuable feedback for product improvement.
Team Member
Volkswagen Group of America
Chattanooga
03.2021 - 08.2021
- Loaded production machines with underbody parts for Atlas, Atlas Cross Sport, and Passat, ensuring continuous third-shift welding output
- Replaced weld tips and maintained clean work area, minimizing downtime and enhancing weld quality
- Stocked workstations with required parts and supplies, supporting consistent production flow
Clamshell Operator
Southern Champion Tray
Chattanooga
01.2016 - 03.2021
- Operated 1–2 clamshell machines on first shift, ensuring continuous production during 40+ hour weeks
- Performed line changeovers by swapping molds and feeders, cutting downtime between runs.
- Maintained machine area cleanliness and inventory to ensure uninterrupted production runs
- Monitored automatic packer on second shift, resolving downtime issues and coordinating material supply
- Served on safety team with recurring CPR/AED certification to support workplace safety
- Collaborated on Engagement Action Team to propose and implement effective workplace improvements
Assistant Manager
Jimmy John's
Hixson
08.2013 - 01.2016
- Promoted from cashier to assistant manager after completing two-week certification in Champaign, IL
- Hired and trained new staff to enhance team readiness and ensure adequate shift coverage
- Opened and closed store shifts while managing weekly inventory and prep for next day
- Scheduled shift rotations and adjusted staffing to meet peak lunch rush demand without overtime.
- Calculated daily bread, meat, and cheese needs, preparing inventory for next-day service to meet customer demand
- Verified orders for delivery drivers and drive-thru to ensure accurate customer fulfillment
- Managed daily cash reconciliation and deposited store receipts, ensuring accurate financial reporting using POS reports and bank deposit slips
Waitress/Cashier
Armando's
Hixson
04.2011 - 07.2012
- Delivered prompt, friendly service at tables and counter while managing drive-thru and takeout calls during shifts to enhance customer experience
- Operated register and processed cash/card payments, maintaining balanced tills at end of shifts to support financial accuracy
- Prepared and plated orders accurately during opening and closing shifts to ensure efficient dining flow
- Maintained clean, welcoming dining and prep areas through regular cleaning and setup tasks
Education
Associate of Applied Science - Business Adminstration
Chattanooga State Community College
Chattanooga, TN12-2021
High School Diploma -
Soddy-Daisy High School
Soddy-Daisy, TN12-2012
Skills
- Patient scheduling
- Customer Service
- Payment processing
- Inventory control
- Scheduling Efficiency
- Microsoft Office Word
- Detail Oriented
- Ability to Multitask
- Adaptability
- Management
- Communication Skills
Timeline
Medical Office Specialist
Parkridge Medical Group Neurosurgery
06.2025 - Current
Assistant Manager
Domino's
03.2025 - 05.2025
Production Lead
The Rustic House LLC
09.2021 - 05.2025
Team Member
Volkswagen Group of America
03.2021 - 08.2021
Clamshell Operator
Southern Champion Tray
01.2016 - 03.2021
Assistant Manager
Jimmy John's
08.2013 - 01.2016
Waitress/Cashier
Armando's
04.2011 - 07.2012
Associate of Applied Science - Business Adminstration
Chattanooga State Community College
High School Diploma -
Soddy-Daisy High School