Macy Wimberley
Murfreesboro
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Assistant Manager
Smoothie King
Murfreesboro
11.2021 - Current
- Managed inventory levels and ordered supplies to ensure product availability.
- Provided excellent customer service by addressing inquiries and resolving issues.
- Delegated work to staff, setting priorities and goals.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
General Manager
Smoothie king
Murfreesboro
07.2024 - 11.2024
- Managed daily operations of smoothie retail location.
- Trained and supervised staff on customer service techniques.
- Oversaw inventory management and supply chain processes.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Built and maintained loyal, long-term customer relationships through effective account management.
Education
Associate of Science - Psychology
Motlow State Community College
Smyrna, TN 08.2022 - 05.2024
Skills
- Inventory management
- Staff delegation
- Customer relations
- Time management
- Conflict resolution
- Team leadership
Timeline
General Manager
Smoothie king
07.2024 - 11.2024
Associate of Science - Psychology
Motlow State Community College
08.2022 - 05.2024
Assistant Manager
Smoothie King
11.2021 - Current