Madalyn Joyner
Clarksville
Summary
Seasoned professional in hospitality management, known for high productivity and efficiency in task completion. Possess specialized skills in customer service, reservation systems, and conflict resolution. Excel at communication, problem-solving, and adaptability, ensuring positive guest experiences and smooth operations in fast-paced environments. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant General Manager (AGM)
Tri Star Energy
Pleasant View
06.2025 - Current
- Assisted in daily operations to enhance service efficiency and customer satisfaction.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Managed inventory levels and placed orders to maintain product availability.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Ensured that customer service standards were met or exceeded at all times.
Assistant Food and Beverage Manager
Delaware North
Buffalo
09.2023 - 01.2025
- Monitored compliance with health and safety regulations during service delivery.
- Trained new staff on service standards and operational procedures effectively.
- Oversaw food and beverage operations, delivered day-to-day consistency and set and maintained highest food quality and service standards.
- Maintained detailed records of inventory levels and ordering supplies as needed.
- Conducted regular performance evaluations for staff members to identify areas of improvement.
- Oversaw cash handling procedures ensuring accuracy when processing payments from customers.
Key Holder Supervisor
Applebee's Grill + Bar
Buffalo
02.2022 - 09.2023
- Supervised team members during shifts to ensure smooth operations and customer satisfaction.
- Managed cash handling procedures, ensuring accuracy and compliance with company policies.
- Trained new staff on service standards, menu knowledge, and daily tasks.
- Oversaw inventory levels, conducting regular checks to maintain stock availability.
- Resolved customer concerns promptly to enhance overall dining experience.
- Conducted daily opening and closing procedures for the restaurant's secure operation.
- Performed daily cash management duties including deposits, audits.
- Tracked sales data to ensure accurate inventory levels.
- Conducted regular team meetings to discuss progress and challenges.
Education
Some College (No Degree) - Hospitality And Tourism Management
SUNY Buffalo State
Buffalo, NYSkills
- Customer service
- Inventory management
- Staff training
- Operational efficiency
- Food safety standards
- Team leadership strength
- Team leadership expertise
- Budgeting and cost control
Certification
- Servsafe
- TABC Certification
Timeline
Assistant General Manager (AGM)
Tri Star Energy
06.2025 - Current
Assistant Food and Beverage Manager
Delaware North
09.2023 - 01.2025
Key Holder Supervisor
Applebee's Grill + Bar
02.2022 - 09.2023
Some College (No Degree) - Hospitality And Tourism Management
SUNY Buffalo State