Madalyn Stinson
Watertown
Summary
Dynamic Registration Specialist with extensive experience at Vanderbilt Wilson County Hospital, excelling in patient registration accuracy and insurance verification. Proven ability to enhance workflow efficiency and maintain HIPAA compliance while fostering strong client relationships. Skilled in electronic health records and adept at problem-solving, ensuring a seamless patient experience.
Experienced with managing registration systems and ensuring data accuracy. Utilizes strong organizational skills and attention to detail to maintain efficient workflows. Knowledge of customer service principles and effective communication techniques.
Professional registration expert with solid history in ensuring efficient and accurate registration processes. Known for reliability, flexibility in adapting to changing needs, and focus on team collaboration and achieving results. Skilled in data entry, customer service, and problem-solving while maintaining high standard of work.
Overview
9
9
years of professional experience
Work History
Registration Specialist
Vanderbilt Wilson County Hospital
04.2025 - 08.2025
- Assisted in training new Registration Specialists, sharing best practices and helping them become proficient in their roles.
- Enhanced patient registration accuracy by diligently reviewing and verifying information on registration forms.
- Managed high-volume workloads while consistently meeting deadlines for processing registrations and updating records.
- Assisted in developing educational materials related to the registration process for both staff members and patients.
- Maintained a comprehensive understanding of medical terminology, insurance regulations, and hospital policies to effectively assist patients during the registration process.
- Maintained a high level of confidentiality when handling sensitive patient data, adhering to HIPAA regulations.
- Answered patient questions and inquiries regarding registration process and documentation.
- Completed registration paperwork, verifying accurate patient information.
Insurance Verification Specialist
Center for Spine, Joint and Neuromuscular Center
11.2024 - 02.2025
- Verified insurance eligibility and coverage details for multiple patients daily.
- Coordinated with healthcare providers to obtain necessary documentation for approvals.
- Utilized electronic health record (EHR) systems to streamline verification processes.
- Communicated effectively with patients regarding policy details and requirements.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
Medical Billing Specialist
PathGroup
10.2022 - 06.2024
- Processed medical claims using billing software to ensure timely reimbursements.
- Verified patient information and insurance eligibility for accurate billing submissions.
- Coordinated with healthcare providers to resolve billing discrepancies and inquiries.
- Maintained organized records of patient accounts for efficient data retrieval.
- Collaborated with team members to improve workflow efficiency in billing processes.
- Located errors and promptly refiled rejected claims.
- Filed and updated patient information and medical records.
- Reduced errors in medical billing by meticulously reviewing patient records and ensuring accurate coding.
Front Desk Receptionist
Tennessee Orthopedic Alliance
04.2021 - 10.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
- Developed strong working relationships with team members, fostering a positive work environment.
- Greeted visitors warmly, creating positive first impression of organization.
Customer Service Representative
Aero Care Home Health Company
04.2020 - 02.2021
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Processed orders accurately using CRM software, ensuring timely delivery of services.
- Collaborated with team members to streamline communication processes, improving response times.
- Trained new staff on customer service protocols, fostering a knowledgeable team environment.
- Maintained detailed records of customer interactions, supporting data-driven decision-making.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Registration Specialist
Vanderbilt Wilson County Hospital
01.2019 - 09.2020
- Worked with clinical staff, coding coordinators and billing department to resolve patient inquiries, billing, and coding questions.
- Assembled, updated and filed medical record charts to include lab work, test results, and dictation according to office guidelines.
- Processed medical records requests, assuring release only to appropriate parties proper authorization.
- Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
- Coordinated with staff to process [Type] paperwork and direct to appropriate departments.
- Entered patient information into payment system accurately for billing purposes.
- Explained form wording to patients to help each understand information required.
Patient Service Representative
Acredo Health Group
10.2019 - 01.2020
- Managed patient check-in processes to streamline appointment scheduling and improve overall patient experience.
- Facilitated communication between patients and medical staff, ensuring accurate information exchange and timely follow-ups.
- Resolved patient inquiries efficiently, enhancing satisfaction through effective problem-solving techniques and empathy.
- Coordinated insurance verification processes, reducing delays in service delivery and improving billing accuracy.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
Daycare Teacher
Wilson County Schools
10.2016 - 05.2018
- Designed and implemented age-appropriate lesson plans to foster cognitive development.
- Facilitated daily activities that enhanced social skills and emotional growth among children.
- Monitored children's behavior and provided guidance to maintain a positive learning environment.
- Collaborated with parents to address developmental concerns and support child progress.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Maintained compliance with state regulations regarding health, safety, and curriculum standards in the classroom.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
Education
High School Diploma -
Mount Juliet High School
Mount Juliet, TN05-2011
Certificate - Cosmetology
Genesis Career College
Lebanon, TN12-2015
Skills
- HIPAA compliance
- Patient registration
- Insurance verification
- Appointment scheduling
- Confidentiality
- Problem-solving
- Patient scheduling
- Office organization
- Registration data intake
- Medical terminology
- Client relationships
- Healthcare experience
- Payment processing
- Documentation and reporting
- Experience with [software]
- Database administration
- Records maintenance
- Demographics information
- Pre-registration documentation
- Verification and eligibility
- Billing documentation
- HIPAA procedures
- Multitasking and prioritization
- Maintaining documents and records
- Goal orientation
- Patient discharging
- Critical thinking
- Excellent communication
- Electronic health records
- Billing procedures
- Health information systems
- Electronic medical record software
- Medical billing
- Insurance and coding specialist
Timeline
Registration Specialist
Vanderbilt Wilson County Hospital
04.2025 - 08.2025
Insurance Verification Specialist
Center for Spine, Joint and Neuromuscular Center
11.2024 - 02.2025
Medical Billing Specialist
PathGroup
10.2022 - 06.2024
Front Desk Receptionist
Tennessee Orthopedic Alliance
04.2021 - 10.2022
Customer Service Representative
Aero Care Home Health Company
04.2020 - 02.2021
Patient Service Representative
Acredo Health Group
10.2019 - 01.2020
Registration Specialist
Vanderbilt Wilson County Hospital
01.2019 - 09.2020
Daycare Teacher
Wilson County Schools
10.2016 - 05.2018
High School Diploma -
Mount Juliet High School
Certificate - Cosmetology
Genesis Career College
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