Maddox Morton
Memphis
Summary
Dynamic leader with proven skills in coaching, mentoring, and daily workflow improvement, honed at Chick-fil-A. Excelled in building top-performing teams, enhancing operational efficiency, and fostering a safe work environment through effective employee training. Demonstrated expertise in complaint resolution and task delegation, significantly contributing to business success.
Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.
Overview
3
3
years of professional experience
Work History
E-Commerce Retailer
Self-employed
04.2024 - Current
- Started and Managed An eBay Store That Produced Over 5 Figures of Revenue In Q4 2024.
- Specialized in Logistics, Shipping And packing Orders.
- Resolved customer complaints in professional and timely manner.
Back of House Team Leader
Chick-Fil-A
06.2023 - 02.2024
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Devised and implemented processes and procedures to streamline operations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
Cashier
Chick-fil-A
05.2022 - 06.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
The Farm School
Lewis County, Tennessee05-2024
Bachelor of Science - Business
Christian Brothers University
Memphis, TN04-2028
Skills
- Mentoring
- Complaint resolution
- Employee training
- Overseeing daily activities
- Task delegation
- Customer engagement
- Marketing
- Relationship building
- Customer service
- Sales
- Manage inventory
Languages
English
Timeline
E-Commerce Retailer
Self-employed
04.2024 - Current
Back of House Team Leader
Chick-Fil-A
06.2023 - 02.2024
Cashier
Chick-fil-A
05.2022 - 06.2023
High School Diploma -
The Farm School
Bachelor of Science - Business
Christian Brothers University
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