Madeline Brady
Cookeville
Summary
Results-oriented Sales Support Representative with 2 years of account management experience. Delivers top-notch service to develop client rapport and increase retention. Drives business through hands-on attention to customer needs, strong follow-through and extensive knowledge of available offerings.
Overview
4
4
years of professional experience
Work History
Post Sales Support
Ferguson Enterprises LLC
10.2022 - Current
- Managed all Platinum Pro and Platinum accounts for Murfreesboro, TN location, as well as a few for Nashville, TN location.
- Managed phone, email, Salesforce and Microsoft Teams correspondence with customers and consultants.
- Assisted coworkers and customers with special tasks on a daily basis.
- Initiated and responded to customer inquiries for scheduling of deliveries, installations, sales appointments and order status follow-up.
- Tackled customer concerns and responded to inquiries within less than 2 hours to provide immediate issue resolution.
- Learned and used multiple sales systems on a daily basis to investigate, track, and correct customers' issues.
- Attended product training sessions in and out of the Showroom to increase my product knowledge.
Customer Service Representative
Ferguson Enterprises LLC
09.2021 - 10.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers and handled concerns quickly.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and procedural changes.
- Tracked customer service cases and updated service software with customer information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Onboarding Specialist
Averitt Express
01.2021 - 08.2021
- Assisted new hires complete and submit required paperwork, set up benefits accounts, and initiate direct deposits.
- Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
- Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
- Compiled employee files and collected required physical information to meet requirements.
- Trained new hires in technology required to access company systems and complete job tasks.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
Education
Bachelor of Science - Business Management And Human Resources
Tennessee Technological University
12.2020
High School Diploma -
Cookeville High School
Cookeville, TN05-2016
Skills
- Operational Efficiency
- Performance tracking
- Salesforce Software
- Customer Relationship Management
- Effective Project Management
- Account Servicing
- Conflict Resolution Tactics
- Organizational Systems
- Customer Loyalty
- Customer Experience
- Account Growth
Timeline
Post Sales Support
Ferguson Enterprises LLC
10.2022 - Current
Customer Service Representative
Ferguson Enterprises LLC
09.2021 - 10.2022
Onboarding Specialist
Averitt Express
01.2021 - 08.2021
Bachelor of Science - Business Management And Human Resources
Tennessee Technological University
High School Diploma -
Cookeville High School
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