Madeline Copp
Knoxville
Summary
Dynamic professional with experience excelling in team leadership and problem resolution. Proven ability to mentor and execute effectively while enhancing customer experiences. Skilled in multitasking and communication, with a strong foundation in patient care from internships and shadowing in diverse physical therapy clinic settings. Dependable and dedicated to achieving excellence.
Overview
4
4
years of professional experience
Work History
Intern
Toucan Abroad
06.2025 - 07.2025
- Assisted in patient evaluations and helped build treatment plans
- Observed and learned about the physical therapy philosophy of practice in Spain
- Worked with three different clinics all in different specialties with diverse clientele and conditions in order to gain real experience with the specialties to better clarify my own career goals.
Shadowing Student
TOA at D1 Training
02.2025 - 04.2025
- Assisted in daily operations with shadowing in a professional clinic to understand the clinic dynamics and workflow.
- Observed patient interactions and learned the best practices for patient care and delivery
- Adapted quickly to varying tasks as well as different staff members, to gain the most knowledge possible
- Connected my coursework and career goals to apply my knowledge in real-world context and clarify my own goals.
- Assisted with patient instruction to ensure exercises were performed with the correct form for them to be effective in the healing and injury prevention process
Floor Manager
Urban Air Adventure Park
10.2021 - 01.2025
- Worked with upper management and corporate on team member relations and policies
- Supervised the park and team members, helped resolve customer complaints, and helped team members around the park wherever was needed
- Was fully in charge of training new staff, training for potential internal promotions, and interviewing and new hire orientation.
- First aid and police response has been required of me
Head Hostess
The Kennedy
08.2024 - Current
- Train and mentor new host staff and training managers on customer service protocols and reservations system.
- Coordinate seating arrangements to optimize flow and minimize wait times.
- Answer phone calls and customer questions when confused or upset on our policies, ensuring seamless guest experiences and positive restaurant reviews
Education
Bachelor of Science - Kinesiology
University of Tennessee
Knoxville, TN12-2025
Skills
- Exceptional communication
- Computer skills
- Team leadership
- Organizational skills
- Multitasking Abilities
- Problem resolution
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Intern
Toucan Abroad
06.2025 - 07.2025
Shadowing Student
TOA at D1 Training
02.2025 - 04.2025
Head Hostess
The Kennedy
08.2024 - Current
Floor Manager
Urban Air Adventure Park
10.2021 - 01.2025
Bachelor of Science - Kinesiology
University of Tennessee
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