Madhan G
Data Associate
Chennai
Summary
To pursue the challenging career and to be a part in the progressive organization that gives the scope to enhance knowledge and utilizing skills towards the growth of the organization. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Alexa Shopping, Data Associate
Amazon
05.2024 - Current
- My role as a Alexa Data Associate at Amazon is to:
- Teach the Alexa device to response in a correct way to the customer Query.
- Perform data collection tasks related to an Amazon device, application, or service.
- Report issues with tools and software to the development team when necessary.
- Execute tasks assigned to you on a daily basis by adhering to Standard Operating procedures (SOPs) and predefined guidelines
- Maintain strict confidentiality and follow all applicable Amazon policies for securing confidential information.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
RFID (RADIO-FREQUENCY IDENTIFICATION)
Amazon
10.2023 - 05.2024
- My role as a RFID Specialist at Amazon is to:
- RFID Specialists design and implement radio frequency identification device (RFID) systems used to track shipments or goods.
- They also identify operational requirements for new systems to inform selection of technological solutions.
- Integrate tags, readers, or software in radio frequency identification device (RFID) designs.
CXQO Associate
Amazon
02.2022 - 05.2024
- My role as a CXQO Associate at Amazon is to:
- Perform data collection tasks related to an Amazon device, application, or service.
- Execute tasks assigned to you on a daily basis by adhering to Standard Operating Procedures (SOPs) and predefined guidelines.
- Participate in process improvement to increase the quality, efficiency, and accuracy of your team’s processes.
- Partner with your team manager when your work is delayed or blocked due to technical issues.
- Report issues with tools and software to the development team when necessary.
- Maintain strict confidentiality and follow all applicable Amazon policies for securing confidential information.
Education
Bachelor of Science -
Dwaraka Doss Goverdhan Doss Vaishnav College
Chennei , India01-2019
Higher Secondary School certificate -
Velammal Matric Hr. Sec. School, Ponneri.
Chennai , India01-2016
Secondary School certificate -
Velammal Matric Hr. Sec. School, Ponneri.
Chennai , India01-2014
Skills
Analytical skills
Problem-solving abilities
Data entry
Leadership Quality
Team Player
Computation Skills
- MS Word
- MS Excel
- MS Powerpoint
- C language
Achievement
Over the course of four years at Amazon, I consistently exceeded high performance expectations, earning 7 Rewards & Recognitions (R&R) for my outstanding contributions. Got GEM Award for raising Ideas to improve and simplify the process. I served as a Subject Matter Expert (SME) for 50+ HC and as well as got accolades from multiple managers for supporting and played a key role in reducing defects and significantly improving overall team performance.
DECLARATION
I hereby declare that all the details mentioned above are correct and true to the best of my knowledge and belief.
Madhan G
Timeline
Alexa Shopping, Data Associate
Amazon
05.2024 - Current
RFID (RADIO-FREQUENCY IDENTIFICATION)
Amazon
10.2023 - 05.2024
CXQO Associate
Amazon
02.2022 - 05.2024
Bachelor of Science -
Dwaraka Doss Goverdhan Doss Vaishnav College
Higher Secondary School certificate -
Velammal Matric Hr. Sec. School, Ponneri.
Secondary School certificate -
Velammal Matric Hr. Sec. School, Ponneri.