Madhumitha
Customer Support Associate
Madurai
Summary
Dynamic Customer Support Associate with hands-on experience at Apptivo Software, delivering exceptional service across live chat, calls, and email. Skilled in CRM systems and G Suite tools, ensuring quick resolutions, seamless coordination, and accurate client management. Thrive in 24/7 rotational shifts, maintaining top-tier communication standards and driving outstanding customer satisfaction.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Customer Service Support Associate
Apptivo Software
06.2024 - Current
- Deliver professional customer support through calls, emails, and live chat, ensuring prompt and accurate resolution of client inquiries and technical issues.
- Manage dedicated client accounts by overseeing complete service operations, performing configurations, and implementing solutions based on specific client requirements.
- Troubleshoot and resolve product or configuration issues efficiently, coordinating with internal teams to ensure smooth operations and timely resolutions.
- Handle multiple chat and email conversations simultaneously while maintaining high-quality communication and customer satisfaction standards.
Education
Bachelor of Science - Information Technology
Thiagarajar College
Madurai, India 04.2001 -
Skills
Live Chat & Email Assistance
Google Workspace Applications (Gmail, Docs, Sheets, Drive) Microsoft Office (Word, Excel, PowerPoint) and
Customer Satisfaction & Issue Resolution
Internal Team Coordination & Collaboration
Hands-on Experience with Helpdesk & Ticketing Tools
Timeline
Customer Service Support Associate
Apptivo Software
06.2024 - Current
Bachelor of Science - Information Technology
Thiagarajar College
04.2001 -