Madhumitha Sundar

Project 1: Policy Administration System – Guidewire Policy Center

Client: Western Reserve Group

Responsibilities:

• Developed detailed, comprehensive, and well-structured test plans and test cases, improving test coverage by 30%.
• Executed 2000+ test cases (manual & automation) and analyzed results to ensure software quality.
• Identified, documented, and tracked using Rally, achieving a 95% bug resolution rate.
• Mitigated risk in software releases by consistently detecting critical defects during the testing phase.
• Documented software defects and reported them to developers, leading to a 40% improvement in defect turnaround time.
• Worked closely with developers, business analysts, and other team members, participating in over 100 daily stand-ups, sprint planning, and retrospective meetings.
• Provided support to end-users during UAT, resolving 90% of issues within the first 24 hours.

Project 2: AI-powered PDF Chatbot for Contract Intelligence

Client: Portfolioco

Role: QA Analyst (with BSA responsibilities)

• Created test cases to validate NLP responses and contract data extraction accuracy in AI-powered PDF chatbot.
• Verified chatbot functionality across varied PDF formats, ensuring prompt accuracy and multi-document support.
• Performed UI, API, and functional testing using Postman, Selenium, and manual approaches.
• Collaborated with stakeholders to define acceptance criteria, review chatbot intents, and align on business expectations.
• Translated business requirements into detailed test plans and worked closely with developers on LLM behavior tuning.
• Participated in requirement elicitation, workflow mapping, and UAT coordination to validate end-user experience.