Madilene Alden
College Grove,TN
Summary
Detail-oriented and quick-learning administrative assistant with experience in customer service, data entry and office management.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Maury Regional Medical Group
Columbia, TN
11.2023 - 02.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Took notes and dictation at meetings.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Administrative Assistant
Lipscomb University College Of Pharmacy
Nashville, TN
08.2019 - 11.2023
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages and delivered to correct recipients.
- Managed department budgets and and reconciled spending.
- Volunteered to help with special projects of varying degrees of complexity.
- Assisted coworkers and faculty members with special tasks on daily basis.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Scheduled office meetings and client appointments for faculty teams.
Guest Relations Assistant
Lipscomb University Admissions
Nashville, TN
09.2016 - 06.2019
- Anticipated and attentively handled guest needs or concerns.
- Coordinated schedules and set appointments for visiting incoming students and their families.
- Kept up with schedules of Admissions Counselors.
- Engaged guests through upbeat conversation and personalized service.
- Answered multi-line telephone system to help guests, direct callers, and take messages.
- Prepared materials, set up faculty meetings, and stocked refreshments for daily student visits.
Cashier
Publix
Franklin, TN
06.2015 - 09.2016
- Operated cash register for cash, check, and credit card transactions.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Responded promptly to requests for assistance, spills and customer questions.
- Monitored self-checkout systems and provided help in resolving problems.
Education
Bachelor of Arts - Theatre
Freed-Hardeman University
Henderson, TN05.2015
Skills
- Detailed Meeting Minutes
- Customer Service
- Google Suite
- Administrative Support
- Spreadsheets
- Judgment and Decision-Making
- Account Reconciliation
- Telephone Etiquette
- Data entry
- Microsoft Outlook
- Microsoft Office Suite
Timeline
Administrative Assistant
Maury Regional Medical Group
11.2023 - 02.2025
Administrative Assistant
Lipscomb University College Of Pharmacy
08.2019 - 11.2023
Guest Relations Assistant
Lipscomb University Admissions
09.2016 - 06.2019
Cashier
Publix
06.2015 - 09.2016
Bachelor of Arts - Theatre
Freed-Hardeman University