Summary
Overview
Work History
Education
Skills
Timeline
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Madilene Alden

College Grove,TN

Summary

Detail-oriented and quick-learning administrative assistant with experience in customer service, data entry and office management.

Overview

10
10
years of professional experience

Work History

Administrative Assistant

Maury Regional Medical Group
11.2023 - 02.2025
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Took notes and dictation at meetings.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Administrative Assistant

Lipscomb University College Of Pharmacy
08.2019 - 11.2023
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Received and sorted incoming mail and packages and delivered to correct recipients.
  • Managed department budgets and and reconciled spending.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Assisted coworkers and faculty members with special tasks on daily basis.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Scheduled office meetings and client appointments for faculty teams.

Guest Relations Assistant

Lipscomb University Admissions
09.2016 - 06.2019
  • Anticipated and attentively handled guest needs or concerns.
  • Coordinated schedules and set appointments for visiting incoming students and their families.
  • Kept up with schedules of Admissions Counselors.
  • Engaged guests through upbeat conversation and personalized service.
  • Answered multi-line telephone system to help guests, direct callers, and take messages.
  • Prepared materials, set up faculty meetings, and stocked refreshments for daily student visits.

Cashier

Publix
06.2015 - 09.2016
  • Operated cash register for cash, check, and credit card transactions.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Responded promptly to requests for assistance, spills and customer questions.
  • Monitored self-checkout systems and provided help in resolving problems.

Education

Bachelor of Arts - Theatre

Freed-Hardeman University
Henderson, TN
05.2015

Skills

  • Detailed Meeting Minutes
  • Customer Service
  • Google Suite
  • Administrative Support
  • Spreadsheets
  • Judgment and Decision-Making
  • Account Reconciliation
  • Telephone Etiquette
  • Data entry
  • Microsoft Outlook
  • Microsoft Office Suite

Timeline

Administrative Assistant

Maury Regional Medical Group
11.2023 - 02.2025

Administrative Assistant

Lipscomb University College Of Pharmacy
08.2019 - 11.2023

Guest Relations Assistant

Lipscomb University Admissions
09.2016 - 06.2019

Cashier

Publix
06.2015 - 09.2016

Bachelor of Arts - Theatre

Freed-Hardeman University

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Madilene Alden