Madilene Alden
College Grove,TN
Summary
Detail-oriented and quick-learning administrative assistant with experience in customer service, data entry and office management.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Maury Regional Medical Group
11.2023 - 02.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Took notes and dictation at meetings.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Administrative Assistant
Lipscomb University College Of Pharmacy
08.2019 - 11.2023
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages and delivered to correct recipients.
- Managed department budgets and and reconciled spending.
- Volunteered to help with special projects of varying degrees of complexity.
- Assisted coworkers and faculty members with special tasks on daily basis.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Scheduled office meetings and client appointments for faculty teams.
Guest Relations Assistant
Lipscomb University Admissions
09.2016 - 06.2019
- Anticipated and attentively handled guest needs or concerns.
- Coordinated schedules and set appointments for visiting incoming students and their families.
- Kept up with schedules of Admissions Counselors.
- Engaged guests through upbeat conversation and personalized service.
- Answered multi-line telephone system to help guests, direct callers, and take messages.
- Prepared materials, set up faculty meetings, and stocked refreshments for daily student visits.
Cashier
Publix
06.2015 - 09.2016
- Operated cash register for cash, check, and credit card transactions.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Responded promptly to requests for assistance, spills and customer questions.
- Monitored self-checkout systems and provided help in resolving problems.
Education
Bachelor of Arts - Theatre
Freed-Hardeman University
Henderson, TN05.2015
Skills
- Detailed Meeting Minutes
- Customer Service
- Google Suite
- Administrative Support
- Spreadsheets
- Judgment and Decision-Making
- Account Reconciliation
- Telephone Etiquette
- Data entry
- Microsoft Outlook
- Microsoft Office Suite
Timeline
Administrative Assistant
Maury Regional Medical Group
11.2023 - 02.2025
Administrative Assistant
Lipscomb University College Of Pharmacy
08.2019 - 11.2023
Guest Relations Assistant
Lipscomb University Admissions
09.2016 - 06.2019
Cashier
Publix
06.2015 - 09.2016
Bachelor of Arts - Theatre
Freed-Hardeman University
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