Madilyn Newby
Oliver Springs
Summary
Devoted and customer-focused professional with over 3 years of experience in the barbering industry, known for delivering exceptional service and building strong client relationships. Proficient at multitasking, managing appointments, budgeting, and maintaining a clean and organized workspace. Transitioning into office administration with a strong passion for organizational efficiency, effective communication, and problem-solving.
Overview
4
4
years of professional experience
Work History
Patient scribe and patient intake coordinator
Free Medical Clinic
01.2025 - Current
- Conducted new patient intake interviews, ensuring accurate collection of personal, medical, and insurance information.
- Assisted patients in completing financial assistance paperwork and verified eligibility based on healthcare program requirements.
- Coordinated with clinical and billing departments to streamline patient onboarding and documentation processes.
- Maintained confidential patient records in compliance with HIPAA standards.
- Provided compassionate, front-line support to patients navigating financial or medical concerns.
- Accurately transcribed real-time medical notes during patient consultations for a gastroenterologist.
- Documented patient histories, physical exams, assessments, treatment plans in the electronic medical record (EMR) system.
- Ensured timely and accurate documentation to improve clinical workflow and reduce physician charting time.
- Maintained a thorough understanding of GI-related terminology and clinical procedures.
Master Barber
Krazy Beauty
08.2024 - 01.2025
- Maintain a diverse clientele of over 10 clients concurrently, resulting in repeat business and referrals.
- Develop a schedule and coordinate appointments to maximize time and meet customer needs.
- Manage and maintain inventory of over 30 different hair supplies and utensils.
- Coordinate with beauty care suppliers to ensure cost-effective purchasing and efficient stock management.
Master Barber
Restore Wellness Salon and Spa
12.2022 - 08.2024
- Grew strong client relationships through communication and personalized service.
- Maintained cleanliness and sanitation of tools and workstation, adhering to health standards.
- Delivered excellent customer service by consulting clients to meet their desired look.
- Managed appointment scheduling and time effectively to accommodate multiple clients.
Sales Associate/Stock Clerk/Cashier
SuperBuys
08.2021 - 12.2022
- Delivered exceptional customer service by assisting with inquiries, resolving issues, and ensuring satisfaction.
- Maintained a clean, organized checkout area and sales floor to enhance the customer shopping experience.
- Managed inventory tasks, including stocking shelves, organizing merchandise, and ensuring accurate labeling.
- Ensured compliance with safety protocols and company policies during daily tasks.
- Adapted to fast-paced retail environments, meeting sales targets and providing flexible shift coverage.
Education
Competitive Edge Dental Assisting Academy -
Competitive Edge Dental Assisting Academy
Kingston, TN10.2025
Mister Wayne's School of Unisex Hair Design - undefined
Mister Wayne's School of Unisex Hair Design
Cookeville, TN08.2022
Stone Memorial High School - undefined
Stone Memorial High School
Crossville, TN05.2020
Skills
- Sterilization and Infection Control
- Four-handed dentistry
- CAD/CAM digital scanning
- Nitrous Oxide Monitoring
- CPR
- Digital radiographs and CBCT
- Patient communication
- Microsoft Office Suite – (Excel, Word, and PowerPoint)
- Basic Medical Terminology
- Exceptional Customer Service
- Adaptability
- Scheduling
- Attention to detail
- Administrative skills
- Medical scribing
- HIPAA compliance
- Insurance verification
- Patient intake and registration
Timeline
Patient scribe and patient intake coordinator
Free Medical Clinic
01.2025 - Current
Master Barber
Krazy Beauty
08.2024 - 01.2025
Master Barber
Restore Wellness Salon and Spa
12.2022 - 08.2024
Sales Associate/Stock Clerk/Cashier
SuperBuys
08.2021 - 12.2022
Mister Wayne's School of Unisex Hair Design - undefined
Mister Wayne's School of Unisex Hair Design
Stone Memorial High School - undefined
Stone Memorial High School
Competitive Edge Dental Assisting Academy -
Competitive Edge Dental Assisting Academy