Madisen McDonald
Clarksville
Summary
Dynamic customer service professional with a proven track record at Clarksville Athletic Club, excelling in effective communication and problem resolution. Skilled in cash handling and appointment scheduling, I foster strong relationships with clients, enhancing their experience and driving membership growth. Committed to maintaining high standards of cleanliness and safety.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Service Desk
Clarksville Athletic Club
Clarksville
01.2025 - 12.2025
- Assisted customers with product selections and inquiries.
- Processed sales transactions accurately using point-of-sale systems.
- Assisted customers with inquiries and provided accurate product information.
- Resolved customer complaints through effective communication and problem-solving skills.
- Maintained cleanliness in assigned areas using appropriate cleaning supplies.
- Assisted team with daily cleaning and sanitation tasks efficiently.
- Engaged potential members through effective communication and relationship building.
- Educated clients on membership benefits and facility offerings.
- Managed appointment bookings and calendar updates for staff and clients.
- Handled cash transactions accurately and efficiently during busy shifts.
Education
High School Diploma -
Kenwood High School
Clarksville05-2025
Skills
- Customer service
- Effective communication
- Problem solving
- Time management
- Team collaboration
- Cash handling
- Appointment scheduling
- Sales transactions
- Product knowledge
- Friendly, positive attitude
- Training & Development
- Organizational skills
- Account management
- Cleaning and sanitation
- Chemical handling
- Maintenance
- Restroom upkeep
- Chlorine management
- Seasonal opening
- Pool vacuuming
- Skimmer maintenance
- AED operation
- Oxygen administration
- First aid and CPR
- Safety training
- Problem resolution
Affiliations
- Soccer player
- Student Government
- Math club attendee
Languages
English
Full Professional
Spanish
Limited
Accomplishments
- 4.0 GPA
- Vice president of Student Government
Certification
- AED certification
- CPR certification
- First Aid certification
References
References available upon request.
Timeline
Service Desk
Clarksville Athletic Club
01.2025 - 12.2025
High School Diploma -
Kenwood High School