Madison Ackerman
Gallatin
Summary
Dedicated and self-motivated front desk receptionist with five years of experience. Certified dental assistant with two years of experience. Organized and flexible, with proven performance in fast-paced, high-stress environments. Proven ability to manage smooth intake processes and enhance client experiences through maintaining a positive atmosphere, effective communication and attention to detail. Detail-oriented professional with skills in managing appointment scheduling, coordinating insurance, problem solving, and managing front desk operations. Consistently delivering exceptional service and ensuring efficient operational workflows.
Overview
6
6
years of professional experience
Work History
Lead Front Desk Receptionist
Blossoming Smiles
Rancho Santa Margarita
09.2023 - Current
- Independently managed insurance verification, billing, claims, and pre-authorizations to ensure timely reimbursement.
- Self-directed management of patient records and documentation using Eaglesoft.
- Provided treatment plan presentation, appointment details, next steps, and patient education.
- Independently managed all front-office operations in a busy dental practice.
- Balanced front desk duties, including phone management, scheduling, insurance verification, claims, and pre-authorization filing, as well as other administrative tasks without additional support.
- Handled high-volume inbound and outbound phone calls while assisting in-person patients.
- Created a welcoming and professional environment as the first and last point of contact for patients, which built strong rapport.
- Followed up on outstanding balances and insurance-related issues.
- Prioritized tasks effectively in fast-paced environments, as well as demonstrating strong reliability, multitasking, time management, and accountability.
- Self directed problem solving by using effective listening skills which led to staying one step ahead creating an easy patient/work flow.
- Provided chair-side assistance during general and restorative procedures.
- Educated patients on procedures, oral hygiene, and post-operative care.
- Provided assistance in setting up and breaking down operatories.
- Managed smooth patient transitions from the waiting area to treatment rooms, ensuring they felt comfortable and informed.
Front Desk Receptionist
Clarksville Pediatric Dentistry
Clarksville
03.2022 - 09.2023
- Handled high call volume and multitasked effectively to support both front office and clinical teams.
- Provided friendly, efficient front desk support in a fast-paced pediatric dental office, ensuring a welcoming environment for children and families.
- Managed patient records and ensured accurate data entry for seamless operations for over 50 patients daily.
- Coordinated insurance verification processes to facilitate billing and patient services.
- Explained treatment plans and payment options to parents and guardians.
- Confirmed appointments, and managed last-minute changes, cancellations, and reschedules.
- Verified dental insurance eligibility and benefits prior to appointments.
- Maintained accurate patient records in Dentrix.
- Communicated effectively with children of all ages, and managed anxious or nervous patients.
- Trained new front desk staff on office procedures, software, and insurances.
- Reduced no-show rates through effective appointment reminders and follow-ups.
Front Desk Receptionist
Beauty Boutique & Skincare Spa
Lebanon
11.2020 - 01.2022
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
- Scheduled and confirmed appointments.
- Answered office phone and emails to schedule appointments, answer questions, and document information.
- Managed patient records and ensured accurate data entry for seamless operations.
Cashier
Marshalls
Hendersonville
06.2020 - 12.2020
- Operated cash register, collected payments, and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Trained new team members in cash register operation, stock procedures and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
Waitress
Cracker Barrel
White House
11.2019 - 04.2020
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Cleared table and bussed dishes to allow for quick setups.
- Resolved customer concerns with friendly and knowledgeable service.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Implemented sanitary food handling, holding and service protocols.
- Took and processed customer orders accurately and efficiently.
Education
Dental Assistant
Concorde Career College
Garden Grove, CA05-2024
Some College (No Degree) - Marketing
Volunteer State Community College
Gallatin, TNHigh School Diploma -
White House High School
White House, TN05.2021
Skills
- Team collaboration
- Customer assistance and interaction
- Listening and administrative skills
- Confidentiality and personalism
- Technologically savvy
- Sales and marketing
- Appointment scheduling
- Conflict resolution
- Attention to detail
- Problem-solving skills
- Skilled in Dentrix and Eaglesoft
- Office management
- HIPAA and OSHA compliance
- Dental terminology and procedures
- Treatment plan coordination
- Dental insurance verification and billing
- Claims submissions and follow-up
- Multitasking in fast-paced environments
- Chair side assistance
- Dental charting and documentation
Timeline
Lead Front Desk Receptionist
Blossoming Smiles
09.2023 - Current
Front Desk Receptionist
Clarksville Pediatric Dentistry
03.2022 - 09.2023
Front Desk Receptionist
Beauty Boutique & Skincare Spa
11.2020 - 01.2022
Cashier
Marshalls
06.2020 - 12.2020
Waitress
Cracker Barrel
11.2019 - 04.2020
Some College (No Degree) - Marketing
Volunteer State Community College
High School Diploma -
White House High School
Dental Assistant
Concorde Career College