Madison Austin, MBA
Lebanon
Summary
Seasoned Operations Manager and talented leader with five years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
5
5
years of professional experience
Work History
Operations Manager
Monument Health LLC
04.2021 - Current
- Created upwards of $550,000 in additional value through an effective managed care negotiation with two large commercial payers
- Identified an excess of $3.5M in spending on surgical supplies/implants through the use of various analytical tools
- Manage a collective surgical center portfolio of approximately $24M annually
- Designed case gating process to calculate total cost per surgical case, inclusive of supplies, labor, implants, and facility costs
- Guided nine independent specialist practices through MIPS data submissions to avoid 9% Medicare payment penalty
- Provide consulting services to independent specialists to educate on the various implications of M&A, MSO, CIN/IPA involvement to formulate and strengthen better position in market
- Develop and lead monthly operating review/quarterly business review process; Assign and evaluate KPIs associated with each
- Research and understand clinical terminology associated with different specialties and ancillary functions
- Maintain current knowledge of guidelines and programs.
Clinical Operations Specialist
Monogram Health
10.2018 - 12.2020
- Designed and implemented a comprehensive medication review process for pharmacists to use that identified and addressed polypharmacy with CKD patients
- Monitored documentation related to hospitalization and readmission prevention programs; created reporting that was provided to health plan clients for review and consideration
- Distributed clinical and patient education materials
- Liased between health plan contacts and clinical department.
Education
MBA in Management -
Lipscomb University
01.2021
BA in Marketing/Management -
Lipscomb University
01.2018
Skills
- Augmenting Operations
- Process & Workflow Improvement
- Analytics – Financial and Clinical
- Relationship Management
- Project Management
- ASC Development
- New Practice Development
- Ancillary Strategy Development
- Managed Care Negotiations
- Performance reporting
Timeline
Operations Manager
Monument Health LLC
04.2021 - Current
Clinical Operations Specialist
Monogram Health
10.2018 - 12.2020
MBA in Management -
Lipscomb University
BA in Marketing/Management -
Lipscomb University
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