Madison Lynn Carter
Spring Hill
Summary
Hospitality professional with 10+ years of experience in high-volume and upscale dining environments. Advanced from host to server, trainer, and banquet server, with strong skills in guest relations, wine knowledge, and team leadership. Known for delivering polished, efficient service and creating memorable guest experiences in fast-paced restaurant settings.
Overview
11
11
years of professional experience
Work History
Server
W Nashville – Butterfly by José Andrés
Nashville
03.2026 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Assisted in training new staff on restaurant protocols and menu knowledge.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Processed accurate orders and payments using point-of-sale system efficiently.
Server
Jonathan’s Grille
Murfreesboro, TN
02.2026 - Current
- Provide attentive guest service in a fast-paced dining environment
- Maintain hospitality standards while supporting efficient restaurant operations
- Build positive guest experiences through communication, teamwork, and service excellence
Server, Trainer & Banquet Server
The Rutledge
Nashville, TN
10.2022 - 03.2026
- Provide polished, attentive service in an upscale dining environment during high-volume shifts.
- Deliver in-house banquet and private event service hosted within the restaurant.
- Train and mentor new servers on service standards, menu knowledge, and guest engagement.
- Support team operations with side work, preparation, and closing duties to maintain smooth service flow.
Server Trainer & Banquet Server
Sixty Vines
Nashville, TN
01.2020 - 01.2022
- Provided high-quality service for in-house private events and large parties within the restaurant.
- Trained and supported new hires on hospitality standards, wine knowledge, and company procedures.
- Assisted guests with wine pairings and promoted seasonal menu features.
Host & Server
Tito’s Mexican Restaurant, Spring Hill & Berry Farms
Spring Hill
01.2015 - 01.2020
- Began career as a host, greeting and seating guests, managing waitlists, and coordinating table flow.
- Promoted to server, excelling in high-volume, fast-paced service during peak periods.
- Developed strong customer service skills, menu knowledge, and the ability to thrive under pressure.
Education
Nursing
Western Kentucky University
Bowling Green, KY01.2021
High School Diploma - undefined
Spring Hill High School
Spring Hill, TN01.2019
Skills
- Assisted in delivering exceptional guest services in hospitality settings
- Managed multiple tasks efficiently in high-pressure environments
- Promoted menu specials and wine pairings effectively
- Acquired extensive knowledge of wine selections and menu items
- Supported banquet operations and private event services
- Operated POS systems and handled cash transactions accurately
- Facilitated training and mentorship programs for new servers
- Maintained high standards of food safety and sanitation
Timeline
Server
W Nashville – Butterfly by José Andrés
03.2026 - Current
Server
Jonathan’s Grille
02.2026 - Current
Server, Trainer & Banquet Server
The Rutledge
10.2022 - 03.2026
Server Trainer & Banquet Server
Sixty Vines
01.2020 - 01.2022
Host & Server
Tito’s Mexican Restaurant, Spring Hill & Berry Farms
01.2015 - 01.2020
Nursing
Western Kentucky University
High School Diploma - undefined
Spring Hill High School