Madison Cervantes
Bon Aqua
Summary
Organized Coordinator focused on boosting customer satisfaction and service quality. Familiar with documentation, reporting and compliance requirements. Skilled in managing employee documentation and maintaining files and records.
Overview
5
5
years of professional experience
2021
2021
years of post-secondary education
Work History
Back room coordinator/Customer Service Team Lead
Marshall’s
Franklin
10.2023 - 08.2025
- Coordinated schedules for team meetings and project deadlines.
- Assisted in organizing company events and employee training sessions.
- Managed communication between departments to ensure information flow.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
Lead click list grocery shopper
Kroger
Dickson
04.2021 - 09.2023
- Selected fresh produce and grocery items based on customer preferences.
- Organized shopping lists to ensure efficient navigation through the store.
- Communicated with customers to clarify their shopping needs and preferences.
- Made important phone calls regarding orders and merchandise
In home CNA
At Home Healthcare
Dickson
08.2020 - 08.2021
- Assisted patients with daily living activities and personal hygiene needs.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained clean and safe patient environments through regular sanitation practices.
- Made notes of anything important and report back to office
Education
Lawrence County Highschool
Lawrenceburg, TNSome College (No Degree) - Business
Columbia State Community College
Columbia, TNSkills
- Schedule coordination
- Event planning
- Operations management
- Team communication
- Customer service skills
- Leadership roles
- Fast learner
- Some computer skills
Timeline
Back room coordinator/Customer Service Team Lead
Marshall’s
10.2023 - 08.2025
Lead click list grocery shopper
Kroger
04.2021 - 09.2023
In home CNA
At Home Healthcare
08.2020 - 08.2021
Lawrence County Highschool
Some College (No Degree) - Business
Columbia State Community College