Madison Cooper
Manchester
Summary
Dynamic Lead Server with a proven track record at Whiskey Trail BBQ & Steakhouse, excelling in guest engagement and hospitality service expertise. Skilled in mentoring staff and streamlining operations to enhance customer satisfaction and safety. Demonstrates a strong work ethic and exceptional multitasking abilities, fostering positive customer relationships and workplace efficiency.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
Work History
Server
Bar B Que Caboose
10.2021 - 11.2024
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Lead Server
Whiskey Trail BBQ & Steakhouse
10.2017 - 02.2022
- Cultivated warm relationships with regular customers.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
- Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
Education
High School Diploma -
Coffee County Central High School
05.2018
Social Work
Middle Tennessee State University
Murfreesboro, TNCertified Nursing Assistant Course -
NHC
Murfreesboro11.2024
Skills
- Strong work ethic
- Guest engagement
- Hospitality service expertise
- Activities of daily living ADL support
- Healthcare ethics
- Patient safety
- Patient care
Timeline
Server
Bar B Que Caboose
10.2021 - 11.2024
Lead Server
Whiskey Trail BBQ & Steakhouse
10.2017 - 02.2022
High School Diploma -
Coffee County Central High School
Social Work
Middle Tennessee State University
Certified Nursing Assistant Course -
NHC
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