Madison Estep
Dandridge
Summary
Compassionate and reliable professional transitioning into healthcare with a strong background in customer service, safety awareness, and patient-centered communication. Proven ability to follow procedures, support individuals with diverse needs, and work effectively in fast-paced, team-oriented environments. Seeking a CNA or Patient Care Technician role in a hospital or clinical setting.
Overview
1
1
year of professional experience
Work History
Customer Service
Savannah Bee Company
Pigeon Forge
07.2025 - Current
- Provide high-quality customer service while handling transactions accurately in a fast-paced environment.
- Maintain professionalism, reliability, and attention to detail.
- Collaborate with team members to support daily operations and customer satisfaction.
Swim Instructor
British Swim School
Sevierville
12.2024 - 07.2025
- Developed individualized lesson plans based on swimmer ability, safety needs, and learning styles.
- Provided swim and water safety instruction to children and individuals with intellectual and physical disabilities.
- Maintained constant supervision and responded effectively to emergencies.
- Conducted skill assessments and communicated progress with families and supervisors.
Education
High School Diploma -
Acellus Academy
Kansas City, MO05-2026
Certificate of Successful Completion - Certified Nursing Assistant (CNA)
NHC Healthcare
Knoxville, TN12-2025
Skills
- Patient-centered care
- Customer service
- Team collaboration
- Safety compliance
- Attention to detail
- Flexibility and reliability
- Problem solving
- Professional communication
Clinical Experience
NHC knoxville
- Monitored and reported patients vital signs, intake/output, and condition.
- Conducted infection control procedures and PPE use.
- Maintained patients privacy in accordance with HIPAA.
- Assisted patients with mobility, transfers, ADL's, and range of motion activities.
Timeline
Customer Service
Savannah Bee Company
07.2025 - Current
Swim Instructor
British Swim School
12.2024 - 07.2025
High School Diploma -
Acellus Academy
Certificate of Successful Completion - Certified Nursing Assistant (CNA)
NHC Healthcare